The sharp edges on the mac laptops hurt arms a lot while working. It almost cuts the arms during typing on apple laptops hence making impossible to work. I have got marks on my arms now due to the sharp edges.
I'm not a big feedback guy. I never write letters to companies or fill out comment cards 🙂 But, I have to say something about this just because I'm a huge fan of Apple. I love everything about Apple. I love the OS. I love your hardware. The design of your products. Everything. I have pretty much every mac product. But I have to give up on using a Mac as my main computer due to this sharp edge problem. I've tried putting up with it. I've tried different models (MBP 15, MBP 13, MBA). And they are all fine when using them at a desk. But when using them in any other position (what laptops are for!) is just downright painful. I can't use them for more than 10 mins without getting soar. I see that other people have no problems with it.... maybe it's just the makeup of my arm/hand length. I dunno. But, I just know it's not comfortable at all. So just letting you guys know! I don't want to do it... but I put in an order for a pc laptop (bleh) for the sake of my wrists. Hopefully I can get Mac OS loaded on it 🙂
People use laptops on their lap. I just got a 17" Mac Book Pro and love the computer but my wrists hurt. I have ALS/Lou Gehrig's disease so even if I wanted to use "proper ergonomics" I couldn't. Everyone I know that has a laptop uses laptops on their lap.
***** that I'm going to have to stick something hoaky on my beautiful new computer.
I am so glad I found this thread. I'm fed up with the sharp edges on the 13, 15 and 17" MBP's. It's not necessary, it wouldn't cost Apple a penny in production to soften the edge, it's unbelievable.
What's more unbelievable is the people who posted above saying it's not a problem and all about typing position etc. It is ignorant to say that, how can anyone dispute the sharp edges, they have no place on a consumer product.
This is a LAPTOP not a desktop. You want to talk about ergonomics sure, let take about desks, table and chair height and you can set yourself up with an ideal typing environment.
With a laptop you use it everywhere, that means on higher tables, lower tables, airline trays, lap in cramped quarters etc. Now, if you're at a table that is higher than it should be it's very difficult even if you hold your arms up above the keyboard in proper typing position its difficult not to have your wrist inner forearm touch or at least occasionally touch the edge. When it does it's sharp, and my right forearm is nearly rubbed raw in one spot. Why? Because for the past week I haven't been using my 15" MBP where I normally do, which is on my laptop table that is at near the perfect typing height, no or little contact with the edge.
This past week I've been traveling again, and again sore tender wrists as a result because I used my laptop all over, higher tables, lower tables, on a deck chair and it is really frustrating the h*ll out of me.
Tried Moshi Palmguard did't work, now I have a tea-towel with me to put over the edge when I'm in an unnatural typing position. I don't know what to do next, electrical tape or duct tape maybe, won't that look nice discussing business deals with my customers.
There is not excuse for it, period. I'm a HUGE fan of Apple products, own my own small business, in '09 spent just short of $100,000 on Apple products, mostly notebooks and you will not find one person in our offices who doesn't agree the edges are too sharp at times uncomfortable, one person filed the edge down, looks horrible.
So Apple, you have a real problem. I've called Customer Service, asked our Business Rep and I get the 'canned reply' .. "we've never heard of that".
Oh I could type a novel of why sharp metal edges are bad on any notebook, and give many many valid reasons why you should offer a solution, but what good is it going to do? Likely not much.
I'll mention one last thing, I'm such an Apple notebook fan I first started with the 15" noticed the sharp edges after a while, then bought the 13" MBP hoping since the distance from keyboard to wrist rest was less that my arm touch or rub less, that didn't work, so I went and bought the 17" hoping that since the distance from the keyboard to the edge was more that my arms would rub less, that didn't work either.
So now I have a 13, 15 and 17" MBP all of which at times, depending if I'm using my laptop as a laptop or not will seriously irritate my forearms.
So I've been using laptops for hours every day for about 10 years. I've never had a problem until Apple designed this razor-sharp edge. It hurts to work now, and I have nearly permanent marks on my wrist.
Like many other people, I use my laptop everywhere: planes, temporary desks, couches, in bed, etc... I'm currently typing on a park bench because the building I have a meeting in is closed for another 15 min. The bench seat is too low and no, I don't have a book to sit on. If I had a consistent work environment where I could exercise "proper ergonomics", guess what, I'd have a desktop.
I believe it's best to do some ethnographic research to find out how a product
will be used and design accordingly. Physically injuring your customers and then telling them they aren't using-as-intended tends to sour your customers on the your product and the company behind it.
If Apple doesn't expect you to be able to use a laptop computer on your lap, they shouldn't refer to them as laptops:
title of page on apple.com:
Apple - MacBook Pro - Meet the MacBook Pro laptop family.
www.apple.com/macbookpro/
Using the Macbook is just plain uncomfortable. If you have excellent typing position holding your wrists up while you type, good for you; but many, if not most don't.. I doubt Apple's intent in developing a sharp-edged laptop was encouraging proper typing posture.
Now I need a bumper for my laptop. In the grand scheme of things there are far more important things to whine about, but I shouldn't have to take a power-sander to my $2500 laptop.
I don't think this is a design issue so much as a manufacturing issue. I recently went through 3 new macbook pro's before finding one without a manufacturing defect (which is a story in itself). Out of 4 total systems one had noticeably sharper edges than the others. Almost as if it was placed in the tool incorrectly. There was a small amount of excess material left on all of the edges that created a ridge which could be felt when using the computer.
My MacBook Pro 15" with an I5 Processor has such sharp edges, that when the computer heats up, I get red gouges and scratches on my wrists.
Please, people. Don't blame the user for using poor posture or incorrect typing style. I have had Macs since the 1980s, and this is the worst design I have seen.
I was in an Apple store today, and the new MacBook Airs have much smoother edges, and no sharp points by in the center under the track pad.
If it was a fantastic design, and the sharp edges were a great idea, you drank the Kool-Aid.
Is it because Macs are on television now that you think Macs are perfect? A bad design is a bad design. Period.
Jasmine Green wrote:
Is it because Macs are on television now that you think Macs are perfect?
I'm not sure who that's aimed at, but I don't know anyone who thinks "Macs are perfect." Regarding the "television now" comment, Macs have been on TV shows and in movies for, I'm guessing 20 years, maybe more. Sienfeld had one on his desk back somewhere around the late 80's/early 90's.
TJK,
To clarify for you, Macs have infiltrated TV and movies like nobody's business, because of very astute ad campaigns the past 10 years or so. Since the amazing iPod campaigns.
The comment is aimed at the people on this thread who insist that proper typing skills will eliminate the problem because it is not Apple's fault. It is Apple's fault. It's form over function, in my opinion.
Jas
Jasmine Green wrote:
TJK,
To clarify for you, Macs have infiltrated TV and movies like nobody's business, because of very astute ad campaigns the past 10 years or so. Since the amazing iPod campaigns.
It has been at least double that amount of time, but who's counting? And in either case, I think most people would agree that neither 10 years nor 20 is "now."
The comment is aimed at the people on this thread who insist that proper typing skills will eliminate the problem because it is not Apple's fault.
I guess we all get to choose our own words; I can go back over the years and find plenty to "fault" Apple or probably any company for, but it this case it appears to be a design decision and/or, as someone else mentioned, a production flaw. And, like it or not, if you use proper typing skills, your wrists should not contact anything. That's a fact. Do a quick search and you'll see that.
It's form over function, in my opinion.
I share your opinion. 😉 That's something Apple has been known for pretty much since its beginning.
Sorry, MacBooks are not "laptops", they are Notebooks. They are not meant to be used on your lap. They are meant to be used on a hard, flat surface. If you use it on your lap, you also run the risk of burns on your legs from the heat of the computer while it is in use. But, yes, the edges are quite sharp.
John P, I phoned the manager of the Apple store close to me. She was perfectly willing to take the computer back, even though I have had it for 6 months. I actually decided to keep it after some other problems I am having with it were fixed. I love the power of this computer.
I checked out the new MacBook Air computers. The sharp points and edges are gone, even though it is a similar design. They are much smoother than the MacBook Pro. The same points are there by the trackpad, but instead of being pointy, they are rounded.
Apple must have realized they made a faux pas, and fixed the design with the Air.
That's good to hear. It sounds Iike what you needed was validation rather than another computer. I think that is what we all want when we have a problem--validation and action.
Incidentally, I have not had an issue with sharp edges on my MBP, nor have I heard of anyone having this issue.
I posted in this thread a few months ago because of the problems I was having with the edges on my MBP.
I bought a case for it, the one by Speck, and I got the "Satin touch" models, which is just great. It pushes the edges into the case, so the edges are not exposed and your wrist only rests on the satin-like plastic. It basically protects you from the sharps edges, while protecting the computer itself.
A great buy.. and I haven't had any wrist problems since.
I would think a case like that might cause the macbook pro to overheat. Having had temperature problems with my earlier macbook pro I'm hesitant to seal this one up, but will have to come up with some kind of solution. My new 17 inch i7 has razor sharp edges and a brutally sharp area in the front center where the lid latch used to be. Because of the placement of the trackpad and the fact that the click sensitive area is closest to the edge, you really cant avoid that part of the machine. The keyboard is set far back on the 17, also complicating ergonomic matters. The reality is, we bought laptops to use them in unconventional, admittedly imperfect, positions. This is not a desktop machine -- it is used on the couch, in a chair, in bed, while traveling, etc. Since day one, I've sported deep indentations on the heel of my palm when using the trackpad, as well as angry red war wounds on my forearms while typing, and I even got jabbed by the sharp indentation where the lid-latch used to be while using it on my lap. I finally ended up (temporarily) taping about five layers of cloth medical tape on the front and left edges- I dont want to mess up the surface with duct tape or anything sticky, but blood will stain, too, and I'd much rather the mac wore the bandages instead of me! I had even considered taping on some Dr. Scholl's moleskin around the edges, but that would look ridiculous.Clearly this is only a temporary solution -placing band aids on the mac wont work long term, and I can't believe that Apple would want us walking around advertising the problem with make-shift solutions. This machine has a perfect screen and seems to be functioning well, so I didnt' want to return it, but this is becoming intolerable. If Apple would offer the opportunity to take these in and have them honed down at the Apple store by certified 'technicians', then they'd save themselves a lot of returns. I dont think we should have to bring out power tools and clamps in order to make a $3000 computer safe enough to use. I dont know if they're all like this, or if it's a manufacturing issue on some of the units... the design is ill considered.
What should we do? Is Apple addressing this on more than a case by case basis? I would be happy to provide photos of my scratched and swollen arms, if that will add some incentive.
I too bought the same case for my 17 MBP. I did get some relief from the sharp edge, but it still was uncomfortable. I ended up rounding the edges of the case with a file. It was easy to do, and it looks like it was done at the factory. Now, it feels much better.
