PDP Authentication error (after upgrading to OS 4)

Well, I may be a few days slow

However we also use a custom Telstra APN telstra. **

And are experiencing the same issue

Can anyone shed some light on this problem?

From the Testra Getting started page

http://www.telstra.com.au/mobile/phones/iphone/get_started.html


+How to Set up BigPond Mobile for iPhone+
+To set up the BigPond Mobile for iPhone icon on your home screen:+
+Click on the Safari icon.+
+Go to bookmarks and select BigPond mobile for iPhone.+
+Choose the '+' option at the bottom of the browser.+
+Select Add To Home Screen.+
+Enter the icon name – BigPond for iPhone.+
+Press the enter key.+
+If you can't find BigPond Mobile for iPhone in your bookmarks, you may need to check your network settings:+
+Click on the Settings icon from your iPhone 3GS or iPhone 3G home screen.+
+Select General from the Settings menu.+
+Choose Network settings.+
+Select Cellular Data Network.+
+Ensure that the APN is set to telstra.iph. If you need to change this, simply click on the current APN and change the text.+
+You do not need to input in a Username or Password.+
+Power off your iPhone and then power on, to ensure your network settings are changed. After this, you should see a BigPond Mobile for iPhone in your bookmarks. You can then add it as an icon to your home screen.+
+Need help?+
+Just call 1800 iPhone (1800 474 663) and one of our consultants will be happy to assist.+

Check this out and if no good, ting the 1800 number for assistance

Message was edited by: actionmarker

So it's apple fault?

I will be very interested to see the outcome of this.

We have a few iphones which we need to use with Telstra.corp and we had a user "accidentally" upgrade theirs to OS 4 (plugged it into itunes)

I did find a site during the weekend detailing how to downgrade back to your old firmware (probably 3.1.3).

I don't know if it works and and if would cause any issues to your phone if you did use it as I haven't used it as my upgrade went without a hitch (smiles at my end), but have a look at the link and you can make your decision based on what you read and also how desperately you need your Telsta APN working.

By what you have said in these posts, Telstra knew there was a change in the firmware before os4 was released, but did not inform their customers of the changes they will need to make to their phones. Not sure how this is Apple fault.

Anyway have a look at this site and make a decision if you downgrade to get operational again.

http://www.lifehacker.com.au/2010/06/how-to-downgrade-from-ios-4-to-iphone-3-1-3 /

For what it's worth, I found the old 3.1.3 firmware file in the Trash bin of my Mac when I search for the old file as described in the post.

Message was edited by: actionmarker

I think I might give the downgrade a shot.

As far as the user goes, being one of the Companies owners

(the only people who use the iphones)

there is not much I can say to him other than we are going to take your iphone from you and have it untill its fixed.

I suppose the only issue might be, that if the downgrade does not work, worst case is that it could kill the phone and you may be buying an new phone.

Message was edited by: actionmarker

I received this from Telstra

Save the configuration profile and edit as follows

OLD ONE BELOW
<key>apns</key>
<array>
<dict>
<key>apn</key>
<string>test APN</string>
<key>password</key>
<data>
c3VwZXJwYXNz
d29yZA==
</data>
</dict>
</array>



NEW ONE BELOW
<key>apns</key>
<array>
<dict>
<key>apn</key>
<string>test APN</string>
<key>password</key>
<string>
c3VwZXJwYXNz
d29yZA==
</string>
</dict>
</array>

basically changing from <key> to <string>

I am yet to test to have time to test it yet but thought I would post

Message was edited by: AppleMacbook

I am experiencing the same issue. All that Telstra could say was 'it is denying the request'. We are in the middle of evaluating the iPhone for the enterprise. I reckon Apple have about four days to fix this because the news gets out and we make the call to go Android... over 4000 android handsets..

Hi Mooman_Naylor

So are you saying that Telstra don't have a new config file for iOS4, or their new config file doesn't work?

Is every Telstra iphone customer that requires the APN settings in this boat or is your system a special setup for Telstra.

I don't if this helps anything. Apple have a configuration utility (you probably have already tried this) where you can manually set up and then I presume you send it to your phone.
http://www.apple.com/support/iphone/enterprise/

Message was edited by: actionmarker

I have an italian corporate SIM card, but face problems since i upgraded to OS 4.
First, the profile I had created with "iphone configuration tools" and installed with OS 3 (working OK), was like hidden after I upgraded to OS 4.
Then I restored to new to be sure to cancel the hidden profile, but when I could at last install the profile, I come out with ---->(PDP Authentication error).
I've been searching a solution for three weeks, and the news found here is the only one that makes sence, so when is apple going to release "iphone configuration tools" compatible with OS 4 ???

The only work around by now seems to be the downgrade to OS 3 which I do not want to DO........
Believe me I'm more than p **d off
If any of you have news please post them.
Thanks

Message was edited by: David71