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I got the first defective IPhone 4 in North America... :(

IPhone 4 arrived this morning. The screen has a manufacturing defect in it. It looks like whatever layer get's put down over the backlight is defective. I have dozens of "Bright spots" all over the screen. When I called Apple, the guy told me I am the first defect call they had received. Oh boy, lucky me.

The phone is usable but I can't imagine what it will be like to try and get a service replacement while everybody else is just waiting to get a retail one. Hopefully they reserve part of the new stock for service replacements.

Anybody else get a defective one???

MacBook Pro, IMac, Mac Mini, etc., Mac OS X (10.4.8)

Posted on Jun 23, 2010 7:45 AM

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24 replies

Jun 23, 2010 3:19 PM in response to Andreas Bauer

Actually looking at the photo posted on Engadget:
http://www.engadget.com/2010/06/23/poll-is-your-iphone-4-retina-display-seeing-y ellow-spots/

And comparing it to the iFixit iPhone 4 disassembly:
http://s1.guide-images.ifixit.net/igi/WARyUnA2lknP3XOt.huge

There seems to be a circular hole in the inner screen shield right where the supposed yellow dot appears. That correlation is probably significant.

Perhaps a temperature issue? Heat from the A4 chip coming directly onto the screen without diffusion?

Would the yellow dot go away if the iPhone 4 was switched off (not just stand-by) to cool down?

Jun 23, 2010 3:39 PM in response to adamdenterkin

I would also like to add, that i spoke with Apple, who sent me to ATT, that sent me back to apple again. Everyone was nice, but there was quite alot of confusion as to how to deal with these early issues. Because ATT will not have any phones to replace mine, Apple will be the ones to deal with the defective screen. They told me they cannot actually do the repair order until tomorrow when they phones are out, but i am first in line in the morning for repair orders.

She said most likely they will send a new phone out, and when it gets here i will be just send in the defective one. I do hope this is how they do this, so i can at least use the phone for the next few days.

Jun 23, 2010 3:46 PM in response to cmjensen

I don't want to jinx myself, but after having the phone in the (air-conditioned) house for a few hours it looks like the discoloration is practically gone.

I downloaded one of those "flashlight" apps so I could illuminate the whole screen and I can still just barely see the discoloration, but it is definitely better now than it was when I first turned it on, and at this point I'd have a hard time convincing another person that there was anything wrong.

This is interesting. So perhaps it is temperature related?

I got the first defective IPhone 4 in North America... :(

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