Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 4 - camera is crashing constantly

It "booted up" once, allowing me to frame an image and place the focus point, then it crashed. Now when I open the Camera app the apps opens, but right into a frozen state. I've power cycled several times with no effect. Ideas? Thanks

MacBook Pro 15" iMac G5 20"

Posted on Jun 23, 2010 2:41 PM

Reply
86 replies

Jun 24, 2010 11:11 AM in response to docchris

agree, its got to be hardware otherise a stock software restore to ios4 should eradicate the issue but it doesnt..

Out of interest...what are the serial numbers of your phones (for you guys experiencing the same issue as me) ..there may be a certain batch / week number that have the issue.. (just like the yellow tinting on the 27 inch imacs ! WHICH I ALSO HAD TO REPLACE MULTIPLE TIMES 😟 )..

here is what http://www.chipmunk.nl/klantenservice/applemodel.html states about my iphone... its a week 23 build.

Name: iPhone 4
Group1: iPhone
Group2:
Generation: 4
ModelCode: iphone_4
Screen resolution: 940x640 pixels
Colour: Black
Capacity: 512MB
Factory: 84 (Shenzhen, China)
External link: Technical specifications by apple-history.com
Model introduced: 2010
Production year: 2010
Production week: 23 (June)
Production number: 658 (within this week)

Jun 24, 2010 6:44 PM in response to Basenji Boy

I talked with apple today and they had me try restore to original, hard reboot, restore on different computer (which I did on a Mac BookPro). To no suprise nothing worked. I think it is a hardware isssue and the software does not know what to do so it shuts down and reboots. They are sending me a replacement phone tommorrow. Hope it works. On a side note: Just a theory, what if AT&T's drop call issues are really Apple's issues and Apple is trying to fix it with this new antenna. It would explain why Apple is staying with AT&T and not going with Verizon. Just a Theory 🙂

Jun 24, 2010 9:28 PM in response to docchris

Let's hope they have enough in stock to replenish the faulty units. It is just very odd. I only have issues with the front facing camera. It only freezes when I try to flip the camera. It worked the very first time and then crashed. I would hope it's only a software issue but it's making me think that it's hardware. Who knows...we'll see if the Apple Genius ER can bring it back to life.

iPhone 4 - camera is crashing constantly

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.