Issue with Proximity Sensor during calls

I'm having an issue with the Proximity Sensor not properly detecting when i'm holding my phone to my ear. I can confirm that the iPhone sensor is working by covering it with my finger, but when held to my face, the screen blinks as if it cannot decide to disable the screen or enable it. It results on me hanging up, putting calls on mute, and dialing numbers accidentally while i'm on the phone. This occurs on 90% of my calls. Is anyone else experiencing this issue. I would like to confirm whether this is a software issue (Proximity Sensor sensitivity too low) or a design issue (sensor now placed towards the end of the phone).

Macbook Pro, Mac OS X (10.6.4)

Posted on Jun 23, 2010 8:09 PM

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1,688 replies

Jun 26, 2010 6:59 PM in response to iradeon7

I called tech support today spoke with a level 1 and level 2 rep they have not heard of any complaints about this issue so I told them that they have now and told them about this discussion. level 2 said that they will replace the phone so I made a trip to the apple store and they replaced it and I'm having the same problem. So switching out the phone was a waste of time.

Jun 26, 2010 9:28 PM in response to mdalegre

After 7 more involuntary cases where my ear and cheek hung up, muted, put people on speakerphone, made conference calls and went back to the home screen to open apps, I did the 'Reset All Settings' late last night.

No difference whatsoever; just lost 3 more calls today by moving them to speakerphone and muting then yet again. This device is useless to me if it doesn't have a phone that can be used normally. I am now on hold with AT&T to reactivate my trusty old 3GS.

If no fix in 30 days, I will have to return it to cancel my AT&T contract extension. Bitterly disappointed.

Message was edited by: iRatherFly

Message was edited by: iRatherFly

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Issue with Proximity Sensor during calls

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