Apple has ignored our pleas for help on this subject. Apple has time to delete the letter many people have started sending to the media to get help and all the post related to it. Apple does not seem to care or have time to give us real support and/or a real answer. Apple please stop deleting posts about this issue and offer a solution. If you don't want people sending letters to the media to get support, then offer some support and answers to your customers.
The letter:
----------------------------
The media has been covering the signal reception (“Death Grip”) issue with the Iphone 4 due to the antenna design. Hopefully, this coverage will encourage Apple to provide a serious resolution of this issue for their valued customers.
It appears that you may not be aware of another issue with the Iphone 4 or have decided not to actively cover it. This issue relates to the very poor proximity sensor operation in the new Iphone 4. The current functionality of the proximity sensor in the Iphone 4 results in phone calls constantly being placed on hold, muted, Face Time calls started and calls prematurely ending. It is extremely difficult to complete a successful phone call with the Iphone 4 due to the current operation of the proximity sensor.
Please review the multitude of postings on this specific issue via the link below or search the Internet. Your review will uncover that this issue is as substantial as the “Death Grip” issue currently being covered in the media or perhaps may be more substantial in nature.
http://discussions.apple.com/thread.jspa?threadID=2475509&tstart=0
New and very loyal Apple customers have been searching for a solution to this very severe issue in hope of successfully using the Iphone 4 for one of it’s most important functions (making a simple phone call). So far the proposed Internet solutions may have worked for the minority of those whom have experienced this issue. However, these solutions have not worked for the majority of users. Each day new Apple Iphone 4 users find their way to the various websites to express their extreme frustration with this issue.
Customers have contacted Apple Support for a solution and have not received one. Apple Support either denies that the issue is real or states that the customer must be holding their new Iphone 4 incorrectly (sound familiar). Many customers have had their Iphone 4’s quietly replaced by Apple in hopes of providing some resolution to this issue. Yet, Apple Support still denies that the issue is real. Replacement Iphone 4’s exhibit the same poor proximity sensor operation and the result is the continued inability to successfully complete a simple phone call on the device. Many new and loyal Apple customers are being forced to return their devices to avoid being placed under a long term AT&T contract with a faulty Iphone.
It appears that Apple is ignoring earnest requests from customers for support and resolution of this issue. I realize that your time is very valuable, but it is my hope that you will give consideration to my plea and provide coverage of the serious issue with the proximity sensors in the Iphone 4. Your consideration and coverage may make a difference and help Apple realize that it must provide some resolution to this serious issue or at least some information (hope) to their many Iphone 4 customers that this issue can and will be resolved.
Message was edited by: Shannon in TN