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Issue with Proximity Sensor during calls

I'm having an issue with the Proximity Sensor not properly detecting when i'm holding my phone to my ear. I can confirm that the iPhone sensor is working by covering it with my finger, but when held to my face, the screen blinks as if it cannot decide to disable the screen or enable it. It results on me hanging up, putting calls on mute, and dialing numbers accidentally while i'm on the phone. This occurs on 90% of my calls. Is anyone else experiencing this issue. I would like to confirm whether this is a software issue (Proximity Sensor sensitivity too low) or a design issue (sensor now placed towards the end of the phone).

Macbook Pro, Mac OS X (10.6.4)

Posted on Jun 23, 2010 8:09 PM

Reply
1,688 replies

Jul 13, 2010 9:58 PM in response to iphone4_925

Here it is again

To Whom It May Concern:

The media has been covering the signal reception (“Death Grip”) issue with the Iphone 4 due to the antenna design. Hopefully, this coverage will encourage Apple to provide a serious resolution of this issue for their valued customers.

It appears that you may not be aware of another issue with the Iphone 4 or have decided not to actively cover it. This issue relates to the very poor proximity sensor operation in the new Iphone 4. The current functionality of the proximity sensor in the Iphone 4 results in phone calls constantly being placed on hold, muted, Face Time calls started and calls prematurely ending. It is extremely difficult to complete a successful phone call with the Iphone 4 due to the current operation of the proximity sensor.

Please review the multitude of postings on this specific issue via the link below or search the Internet. Your review will uncover that this issue is as substantial as the “Death Grip” issue currently being covered in the media or perhaps may be more substantial in nature.

http://discussions.apple.com/thread.jspa?threadID=2475509&tstart=0

New and very loyal Apple customers have been searching for a solution to this very severe issue in hope of successfully using the Iphone 4 for one of it’s most important functions (making a simple phone call). So far the proposed Internet solutions may have worked for the minority of those whom have experienced this issue. However, these solutions have not worked for the majority of users. Each day new Apple Iphone 4 users find their way to the various websites to express their extreme frustration with this issue.

Customers have contacted Apple Support for a solution and have not received one. Apple Support either denies that the issue is real or states that the customer must be holding their new Iphone 4 incorrectly (sound familiar). Many customers have had their Iphone 4’s quietly replaced by Apple in hopes of providing some resolution to this issue. Yet, Apple Support still denies that the issue is real. Replacement Iphone 4’s exhibit the same poor proximity sensor operation and the result is the continued inability to successfully complete a simple phone call on the device. Many new and loyal Apple customers are being forced to return their devices to avoid being placed under a long term AT&T contract with a faulty Iphone.

It appears that Apple is ignoring earnest requests from customers for support and resolution of this issue. I realize that your time is very valuable, but it is my hope that you will give consideration to my plea and provide coverage of the serious issue with the proximity sensors in the Iphone 4. Your consideration and coverage may make a difference and help Apple realize that it must provide some resolution to this serious issue or at least some information (hope) to their many Iphone 4 customers that this issue can and will be resolved.

With Respect,
iphone4_925 wrote:
O wow there was a big o letter post by a person to report it to NEW MEDIA WITH LINK AND CRAPPLE HAS DELETED ALL THOSE POST and reply to that post INCULDING THE ORIGINAL POST FROM THAT PERSON APPLE HAS BECAME CRAPPLE

Jul 13, 2010 10:00 PM in response to RyeDarrow

RyeDarrow wrote:
Here it is again

To Whom It May Concern:

The media has been covering the signal reception (“Death Grip”) issue with the Iphone 4 due to the antenna design. Hopefully, this coverage will encourage Apple to provide a serious resolution of this issue for their valued customers.

It appears that you may not be aware of another issue with the Iphone 4 or have decided not to actively cover it. This issue relates to the very poor proximity sensor operation in the new Iphone 4. The current functionality of the proximity sensor in the Iphone 4 results in phone calls constantly being placed on hold, muted, Face Time calls started and calls prematurely ending. It is extremely difficult to complete a successful phone call with the Iphone 4 due to the current operation of the proximity sensor.

Please review the multitude of postings on this specific issue via the link below or search the Internet. Your review will uncover that this issue is as substantial as the “Death Grip” issue currently being covered in the media or perhaps may be more substantial in nature.

http://discussions.apple.com/thread.jspa?threadID=2475509&tstart=0

New and very loyal Apple customers have been searching for a solution to this very severe issue in hope of successfully using the Iphone 4 for one of it’s most important functions (making a simple phone call). So far the proposed Internet solutions may have worked for the minority of those whom have experienced this issue. However, these solutions have not worked for the majority of users. Each day new Apple Iphone 4 users find their way to the various websites to express their extreme frustration with this issue.

Customers have contacted Apple Support for a solution and have not received one. Apple Support either denies that the issue is real or states that the customer must be holding their new Iphone 4 incorrectly (sound familiar). Many customers have had their Iphone 4’s quietly replaced by Apple in hopes of providing some resolution to this issue. Yet, Apple Support still denies that the issue is real. Replacement Iphone 4’s exhibit the same poor proximity sensor operation and the result is the continued inability to successfully complete a simple phone call on the device. Many new and loyal Apple customers are being forced to return their devices to avoid being placed under a long term AT&T contract with a faulty Iphone.

It appears that Apple is ignoring earnest requests from customers for support and resolution of this issue. I realize that your time is very valuable, but it is my hope that you will give consideration to my plea and provide coverage of the serious issue with the proximity sensors in the Iphone 4. Your consideration and coverage may make a difference and help Apple realize that it must provide some resolution to this serious issue or at least some information (hope) to their many Iphone 4 customers that this issue can and will be resolved.

With Respect,
iphone4_925 wrote:
O wow there was a big o letter post by a person to report it to NEW MEDIA WITH LINK AND CRAPPLE HAS DELETED ALL THOSE POST and reply to that post INCULDING THE ORIGINAL POST FROM THAT PERSON APPLE HAS BECAME CRAPPLE



Thank you so much do you got the links he had bro ? to all the news media site

Jul 13, 2010 10:06 PM in response to RyeDarrow

RyeDarrow wrote:
jeremy@ilounge.com , kelly@foxnews.com , americasnewsroom@foxnews.com , cavuto@foxnews.com , friends@foxnews.com , special@foxnews.com , studiob@foxnews.com , Dan_Costa@pcmag.com , Gregg_Binder@pcmag.com , Jamie_Lendino@pcmag.com , tips@gizmodo.com , jchen@gizmodo.com , blam@gizmodo.com , pressroom@consumer.org ,letters@macworld.com


THank you very much Let's see if CRAPPLE DELETE US AGAIN THIS TIME I GOT IT ON NOTEPAD CRAPPLE WHY DONT YOU ADDRESS THE ISSUE INSTEAD OF WASTING TIME BY DELETING POSTS AND TRYING TO SAVE YOUR CRIPPLED COMPANY REPUTATION

Jul 13, 2010 10:27 PM in response to mdalegre

Today I got my girlfriend to sign up and buy a new iPhone 4, and let her have my old 3GS to use while awaiting the new phone. We got back home and she tried to use the phone and had five hang-ups in a row, all while she was pacing back and forth during the call. Of course, she immediately began to complain (with due cause) that the phone was crap, and as I always used it with the headset I couldn't give her any response and so found myself here looking for answers.

My iPhone 4 acts as it should, moving the phone within a couple of inches of my face disables the display and it functions normally. My old iPhone 3GS is acting completely funky, and doesn't shut off the display even when held right against my head (like always) and I didn't have the problem before while I used it. Of course, when the iOS 4 arrived I upgraded, but as my phone mostly lives in my pocket and is controlled via Voice Control I didn't really have an opportunity to discover the issue with the proximity sensor. I didn't restore the phone completely when I gave it to her, so I am going to try to wipe it clean tomorrow and see if that clears the issue.

The upshot of this post is this, not all iPhone 4s have this issue - mine doesn't. I tested it tonight, and tested the 3GS at the same time in the same way. My phone was shipped in the second wave of deliveries (July 06, 2010), so perhaps a different set of parts went into it or a different vendor assembled my phone. However, my previously perfectly functioning 3GS started acting just as so many here have reported, and the only difference was the iOS4 upgrade. I would hazard a guess that this may actually be a software issue, and may be rectified by an update to the OS.

At least I hope so.

Jul 13, 2010 10:30 PM in response to mdalegre

Same exact issue with me. Apple has sent replacement phone 3 times to no avail. Their support person confirmed to me today that they have no fix at this time and aren't sure that a software fix will be able to take care of it. But they are happy to keep sending out replacement phones. Why, I am not sure! But I am really getting sick of the lack of communication and acknowledgment of the issue by apple. It makes this all the more frustrating.

Jul 13, 2010 10:34 PM in response to Jdamico

Jdamico wrote:
Same exact issue with me. Apple has sent replacement phone 3 times to no avail. Their support person confirmed to me today that they have no fix at this time and aren't sure that a software fix will be able to take care of it. But they are happy to keep sending out replacement phones. Why, I am not sure! But I am really getting sick of the lack of communication and acknowledgment of the issue by apple. It makes this all the more frustrating.


Yea and CRAPPLE is trying real hard to not to acknowledge this problem with the proximity sensor please report it to news media as well about this and also to KCR LEGAL FIRM

http://kcrlegal.com/iphone-4-class-action-lawsuit.aspx

Issue with Proximity Sensor during calls

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