So, in desperation and panic about the 30 day return period coming quickly to an end, I called Apple last night to explore my options. The first time I called, I spoke to a nice lady who told me that she had to get a senior tech and put me on hold. After I waited about 10 minutes, I, ooops, accidentally PSed (proximity sensored) the call and hung up on her!! I called back and got a nice fellow, who also claimed that he had to get a senior tech involved because I was his first caller who reported this issue. I promptly laughed in his ear (carefully, tho because I didn't want to PS the call again). After remaining on hold for several minutes again, the rep told me that Apple would replace my phone. They agreed to send me a new 32GB iPhone in exchange for letting them put a hold on $699.00 of my hard earned dollars. I was assured that as long as I sent back my current phone ASAP that the hold would come off quickly in a few days. The only reason I did it is because I truly want to exhaust all possible options before cancelling my contract and going back to my 3G. I also didn't go back to the store to swap it out because we are being told that the 32 GB are out of stock in all the local Apple stores. I have to say that I am on the way to being totally disgusted by all of this. If I had the death grip issue, I would have certainly returned the **** thing by now. I really love the phone, i think it's an awesome device if I want to play games, shoot video, answer emails or shop on ebay- just not stay on a phone call for more than 5 or so minutes. The rep on the phone assured me that the new device would not have the proximity issue like the first one, tho, I wonder how he knows that if I was the first caller to report this issue to him âš . Do they think we are idiots??? I'll be sure to report back and let you all know how the replacement is.
