I've been reading through this topic since updating my iPhone 3G to the new software, and I just wanted to share my feedback that I just sent to Apple. Sorry, it's kind of long:
Dear Apple,
A month or so ago I updated my iOS software on my 3G iPhone as prompted by iTunes. I did this because it was billed as an "update." I have had no problems with any other updates offered by Apple on my iPhone, iPod or 5 year old MacBookPro.
However, since downloading the 4.0 "update," my phone has been unbearably slow. Applications shut down unexpectedly or refuse to open at all and it often takes 10-20 seconds to open MMS, the Internet or other standard features on the phone.
I know from doing some research online that this has been a common experience for 3G iPhone users when they update to the new operating system. I am sure that your company is aware of the problem.
But what troubles me is your response to this problem. As far as I can tell the "official" Apple response has been to deny the severity of the change in phone performance or to suggest buying the new iPhone 4. Basically you are not being honest with your loyal customers about the problem and/or deliberately tampering with their Apple products to force them to buy the newest hardware.
Either way, I'm disappointed, and I'm not alone. The tone of formerly avid Apple consumers online is of frustration and anger.
Customer service and quality of products is what has set Apple apart from its competition over the past ten years. It's what Apple is built upon, and what made me personally a complete convert to Apple products. The recent performance issues with my phone and the subsequent response by your company has not made me want to go buy the new iPhone 4. On the contrary, it has made me seriously consider switching to a competitor.
My (and I think most 3G users) request is simple. Let me go back to the 3.1 iOS. The 4.0 software is too much for the 3G. Fine. I get it. Then don't tell me it is an update for my phone; and at least give me the option to return to the old operating system. I know I can do this manually. But why should I spend my time and my energy fixing your mistakes?
I've taken the time to write this email not because I expect any response in return. But because I have been so pleased with your products and service over the past 7 years and I wanted to express my concern for the direction of your company. I hope that you will honestly address this problem soon and offer your customers a viable solution.
Thank you for taking the time to read this comment,
My Name
PS- I have tried the solutions offered by other users online, such as doing two hard resets, turning off all spotlight searches or turning off MMS altogether. These options give only temporary, minimal performance improvements (resets, turning off spotlight) or completely negate the point of having a cellphone.
Message was edited by: FrustratedAppleUser25
Message was edited by: FrustratedAppleUser25