Unable to Verify account info after OS4

I tried with two 3gs upgraded to OS4, they all set up well to sync with company Exchange server. However, the new iPhone 4 keeps giving Unable To Verify Account info. IT's hard to figure out why iOS4 Exchange setup would work on 3gs but not on the new iPhone 4? **** it! I tried so many times and ways. The Apple fix doesn;t work.

Apple, help us out!!!

I'm having the same problem. I can only connect to the exchange server locally if I use the IP of the server instead of the name. This happens on both my iOS4 upgraded iPod Touch and also my new iPhone 4. Definately seems like some kind of DNS problem.

What if you use the IP address of the OWA server?

Templeton Peck wrote:
What if you use the IP address of the OWA server?

That doesn't seem to work either, but I've never tried it that way, I could be doing something wrong. Other people here that still have iOS3 aren't having any problems.

ActiveSync server addresses are usually the OWA address. Yours maybe different, but I've never seen it that way. So try that. If that doesn't work, try the IP address of the OWA server followed by the port number. That's what worked for me.

For instance: My exchange server settings are now as follows due to this bug:

66.46.182.15:443

Templeton Peck wrote:
ActiveSync server addresses are usually the OWA address. Yours maybe different, but I've never seen it that way. So try that. If that doesn't work, try the IP address of the OWA server followed by the port number. That's what worked for me.

For instance: My exchange server settings are now as follows due to this bug:

66.46.182.15:443

OK, I finally got it to work! Putting in the serverIP:443 worked. Thanks alot for the help! One more question, it requires me to have a password on the lock screen now. Is there any way around that?

Is there any way around that?

Probably not as that policy is dictated from the Exchange server. You'd have to ask your mail server administrators.

Crap!!!! I started giving me the error again over WiFi!!!!!!!!!!!!!! All of a sudden with no warning!!!!

Templeton Peck wrote:
Crap!!!! I started giving me the error again over WiFi!!!!!!!!!!!!!! All of a sudden with no warning!!!!

Yeah me too. It won't work if i'm connected to the wifi at work. Hope they get this fixed soon.

I too have been impacted with the sync Exchange over WiFi bug.

I went from an iPhone 3G running OS 3 with no issues syncing mail, etc... to an iPhone 4 with iOS 4. I set the phone up from home on my personal WiFi and added my Exchange email account without problem. Everything seemed normal.

I arrived to work yesterday and noticed that none of my e-mail was coming through to my phone and the phone would sit "Connecting..." forever. I was logged in to my corporate WiFi. Upon disabling WiFi, and the phone on 3G - all my e-mail would sync normally. Connecting to WiFi again replicates the problem. I checked with the other iPhone 4 user in the office and he was having the exact same issue.

Long story short - I upgraded the firmware on the router and changed the encryption method, reset network settings, installed the Apple profile fix, renewed the DHCP lease on my phone, and could not get the Mail application to sync over the internal WiFi at the office - nothing worked.

Additional testing shows that when changing my mail profile to use the internal IP address of the Exchange box, the phone syncs. Using the DNS hostname, it does not. Also, I verified in Safari that I could not access the OWA site at https://mail.company.com. The request would simply time out and get a page could not be displayed error. Accessing https://XXX.XXX.XXX.XXX/exchange, the OWA page pops up normally. I was able to ping the Exchange box from the WiFi router.

It seems like name resolution, but I am baffled at why it works on the 3G and 3GS running the 3.0 OS.

Hoping for a fix!

I have a similar issues as well.

I had an iPhone 3G running iOS 4. Everything worked.

I bought an iPhone 4 on June 24. Restored from backup. Everything worked for over 2 weeks until last night when I noticed that my iPhone wasn't getting e-mails via Wi-Fi. If I turn off Wi-Fi, everything works.

I'm using a hosted Exchange account with SherWeb. Contacted their technical support and was told that they're only having issues with Apple devices and ActiveSync via Wi-Fi and that they were going to contact Apple support today. Then, all of a sudden, everything started working again last night. Then, it stopped working again this morning. Same thing, where it won't work over Wi-Fi (from home or at work), but works over 3G just fine.

Then, all of a sudden, everything started working again last night. Then, it stopped working again this morning. Same thing,

Yep..that's what's happening. I've had better, although not fool proof luck of using Sherweb's IP address rather than the hostname in the Exchange server settings:

66.46.182.15:443

maybe this has been said already -- i was having this problem for my school's exchange email server, and gmail. after hours of zero change, i decided to make the email accounts using the "Other" option (as opposed to the predefined MS Exchange//Gmail options). after i put the info in manually everything started to work. i think there's some error in the predefined email accounts.

iklln6 wrote:
maybe this has been said already -- i was having this problem for my school's exchange email server, and gmail. after hours of zero change, i decided to make the email accounts using the "Other" option (as opposed to the predefined MS Exchange//Gmail options). after i put the info in manually everything started to work. i think there's some error in the predefined email accounts.

but then is it not a true Exchange connection? Does it turn out to be an IMAP only account?