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ej2606 Level 1 (0 points)

I received my iPhone 4 from Apple today. I had a few issues initially trying to get iTunes to recognize the phone, and now whenever I try to sync, it freezes and I have to 'end process' using task manager or force a reboot of my laptop.

I've disabled all automatic syncing on the iPhone preferences, and it still happens. It even freezes when trying to manually add as little as 4 tracks or 5 photos! I've never had this problem before with my iPod.

Does anyone have a solution to this problem? It's driving me mad!

Many thanks,


Sony Vaio, Windows Vista
  • iphonetech0001 Level 1 (5 points)
    Windows vista and windows 7 show that problem alot

    Uninstall all of itunes and related programs

    Install itunes on vista/7 by right clicking "run as administrator" on installer.exe

    could be older version of itunes or corrupted AMDS
  • ej2606 Level 1 (0 points)
    Thanks for the suggestion. It appeared to have worked at first - I managed to transfer a couple of photos across, but then it froze again as soon as I attempted to move some music tracks across.

    Any other ideas?

    Many thanks,
  • theycallmediva Level 1 (0 points)
    Having the same problem and I have a Mac. Tried everything I can think of and some things found on here. Still won't work.
  • AliHack101 Level 1 (0 points)
    Similar problems - seems to go through syncing contacts, calendars etc., then just goes to 'Syncing iPhone' and stays there until I stop it using the little (x) in iTunes
  • Jayross Level 1 (0 points)
    I am having the same problem on my MacBook!

    I was able to sync it at first to get all my apps and music on. Then I wanted to put some movies on and iTunes would freeze, so I would have to forcequit it. I started iTunes with my iPhone 4 not plugged in, and everything was fine.

    But then I plugged in my new phone and iTunes started to slow down. Now it says that the content of the phone was not recognized, and it says I have to restore my phone.

    Not fun, but it seems like a software problem that can be fixed. I will try restoring later.
  • skipfc Level 1 (0 points)
    I have a very similar problem. Just restored my iphone 4 (from my older model) and the initial restore went ok. But then I checked off songs and it only partially got through the last popup box said it was adding one of the music files and never changed from that so had to kill it via task mgr.
    This is the latest version of Windows 7.
    Really need help on this since I can't seem to get through a simple sync.
  • jenwayne Level 1 (0 points)
    Ok after spending 5 hrs trying to figure out the same problem, this is what I finally found to work for me. I have Windows 7 premium which is 64bit.

    First, I found that I had the windows 7 version for the 32bit so I had to uninstall and reinstall. I googled and found that there is a certain way you need to uninstall and I have pasted it below.

    It may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.

    Use the Control Panel to uninstall iTunes and related software components in the following order:

    Apple Software Update
    Apple Mobile Device Support
    Apple Application Support (iTunes 9 or later)

    Next, I went to and searched the iTune download for the right download for the 64bit which is below

    After reinstalling and using the cable that was included ( I was using an aftermarket cord that I had bought previously) I have resolved the problem.

    Not sure if this will help everyone but figured its worth a shot. I am now backing up my 3g to sync with the 4. Goodluck and hope this helps someone.
  • MizzBlitz Level 1 (0 points)
    "Similar problems - seems to go through syncing contacts, calendars etc., then just goes to 'Syncing iPhone' and stays there until I stop it using the little (x) in iTunes"

    I am having this problem. This is my first ever iPhone, the iPhone 4. I'm trying to synch up with the contacts in the Address Book on my macbook running OS 10.5.8.

    After I upgraded to iTunes 9.2, it did the original back up when I first plugged in the new iPhone, and it set up my account, etc. It went through the first phone back up process seemingly without issue. It let me copy music onto the phone.

    But now that I check off "Synch Address Book," it's just cycling endlessly (per above description from the other user that I quoted above). Only way to end it is to hit that little "x" in iTunes synch window. And I can't bring my contacts onto the phone.


    Message was edited by: MizzBlitz
  • MParrott Level 1 (0 points)
    I'm experiencing a similar issue with my 32 gig iPhone 4 and my XP PC (only a few months old):

    Syncing gets to a certain point (for me it's the 7th song every time), then itunes crashes, restarts and repeats the cycle.

    I tried reinstalling itunes.
    I tried de-reauthorizinging my PC through itunes
    I tried turning off all security programs
    I tried unchecking, deleting and re-encoding the song that was displayed when the hang-ups occurred.

    I'm using the supplied cord in a working USB port
    I updated iTunes

    I'm restoring my iphone now
    If that doesn't work I will try the above mentioned method of removing all traces of itunes...

    This is a bad experience
  • MParrott Level 1 (0 points)
    restoring the iPhone does nothing to solve the problem in my case... It has the same failure, in the same spot too, which is a red flag to me. But I've ruled out any particular file as being the problem (I think).

    I'm testing iTunes on an 80 gig iPod Video to see if it will sync anything successfully.

    If it does, I don't see why it wouldn't be able to sync the more advanced, and therefore "better" iPhone 4, right?

    Are we alone here, or is there an apple tech working on this?

    I'm not running any exotic software or hardware. I should be in line with what apple considers an average user...

    Next step, wipe the existence of apple off my PC and start over? Will I loose all my ratings, playlists and library info?
  • MParrott Level 1 (0 points)
    now having the issue with an iPod that I've had working for over a year... It must be the new version of iTunes...
  • MParrott Level 1 (0 points)
    ran diagnostics through iTunes, and the iPhone passed all tests:

    Microsoft Windows XP Professional Service Pack 3 (Build 2600)
    QuickTime 7.6.6
    FairPlay 1.8.20
    Apple Application Support 1.3
    iPod Updater Library 9.2d4
    CD Driver
    CD Driver DLL
    Apple Mobile Device
    Apple Mobile Device Driver
    Bonjour (214.3)

    iTunes Serial Number (omitted for privacy)

    Current user is an administrator.
    The current local date and time is 2010-07-01 22:18:31.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.

    Video Display Information

    NVIDIA GeForce GT 220

    ** External Plug-ins Information **

    No external plug-ins installed.

    Genius ID: (omitted for privacy)

    ** Network Connectivity Tests **

    Network Adapter Information

    Adapter Name: (omitted for privacy)
    Description: Realtek RTL8191SU Wireless LAN 802.11n USB 2.0 Network Adapter - Packet Scheduler Miniport
    IP Address: (omitted for privacy)
    Subnet Mask: (omitted for privacy)
    Default Gateway: (omitted for privacy)
    DHCP Enabled: Yes
    DHCP Server: (omitted for privacy)
    Lease Obtained: Thu Jul 01 21:58:37 2010

    Lease Expires: Fri Jul 02 21:58:37 2010

    DNS Servers: (omitted for privacy)
    (omitted for privacy)

    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No

    Firewall Information

    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.

    Connection attempt to Apple web site was successful.
    Connection attempt to iTunes Store was successful.
    Secure connection attempt to iTunes Store was successful.
    Secure connection attempt to iPhone activation server was successful.
    Last successful store access was 2010-07-01 20:18:34.

    ** Device Connectivity Tests **

    iPodService is currently running.
    iTunesHelper is currently running.
    Apple Mobile Device service is currently running.

    Universal Serial Bus Controllers:

    Standard Enhanced PCI to USB Host Controller. Device is working properly.
    Standard OpenHCD USB Host Controller. Device is working properly.
    Standard OpenHCD USB Host Controller. Device is working properly.
    Standard OpenHCD USB Host Controller. Device is working properly.
    Standard OpenHCD USB Host Controller. Device is working properly.
    Standard OpenHCD USB Host Controller. Device is working properly.

    FireWire (IEEE 1394) Host Controllers:

    Texas Instruments OHCI Compliant IEEE 1394 Host Controller. Device is working properly.

    Connected Device Information:

    iPhone 4, running firmware version 4.0
    Serial Number: (omitted for privacy)

    Most Recent Devices Not Currently Connected:

    iPod classic running firmware version 1.1.2
    Serial Number: (omitted as private info)

    ** Device Sync Tests **

    Sync tests completed successfully.
  • MParrott Level 1 (0 points)
    Yet it still fails... here's the error report info:

    error signature:

    EventType : BEX P1 : iTunes.exe P2 : P3 : 4c18061b
    P4 : iTunes.dll P5 : P6 : 4c1805f8 P7 : 0004be7e
    P8 : c0000409 P9 : 00000000

    Error Report Contents:


    Am I wasting your time? OR does this help identify the problem?
  • MParrott Level 1 (0 points)
    When I uncheck "music" the phone sync's fine...
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