iPhone 4 and UConnect

So if the iPhone 4 and/or iOS 4 phones can connect to any bluetooth then bluetooth works on the iPhone.

The fact that the hardware manufacturers of these devices have not updated their software/firmware to work with the iPhone is the issue. Call them and ask when they are updating. Whenever any new phone or software comes out many times these issues arise.

The iPhone has published open standard bluetooth profiles.
http://support.apple.com/kb/ht3647
Hands-Free
Profile
(HFP 1.5)

Phone Book
Access Profile
(PBAP)

Advanced Audio
Distribution Profile
(A2DP)

Audio/Video Remote
Control Profile
(AVRCP)

Personal Area
Network Profile
(PAN)

Human Interface
Device Profile
(HID)

The company who makes the product should make sure it supports these profiles.

Example JVC
http://www.jvc-victor.co.jp/english/car/ipod/ipod_models.html
http://www.jvc-victor.co.jp/english/car/ipod/pdf/iOS4deviceproblems.pdf

"Some customers reported that they've experienced odd USB connection glitches with their iPod touch, iPhone 3GS and iPhone 3G upgraded to
the latest iOS 4 firmware; that did not exist with iPhone OS 3.1.3. These glitches could be no audio or intermittent connectivity to the head-units. In
such cases; re-connecting, restarting, or resetting the iPhone (or iPod touch) may resolve the issue."

"Remarks
The compatibility with iPhone 4 will be updated..."

Most pairing issues I've seen are actually user created. No offense anyone, but you probably hit the nail on the head, which is most people don't erase the previous iPhone and just try to connect the new one. Most systems work correctly when the previous model is erased. And the other thing I see that may be a common thread is most people try to have the phone pair with the car system. It's usually the other way around. In other words, the car needs to find the iPhone, then there's usually a 4 digit code that is entered, followed immediately by the phone asking for the code. I don't know anything about the uConnect system, but this may help.........

Actually, your post is offensive.

The UConnect issue since the release of iOS4 has been well-documented by many users. I, for one, have had all of my iPhones - a first-gen, a 3G and a 3GS - pair with no issues. I know how to pair a phone with my UConnect system. iPhone 4, at present, does not work correctly with UConnect (and several other car systems, including Sync). Even its manufacturer has issued a statement that iPhone 4 is, as of right now, incompatible with UConnect. So, this is, in no way, "user created."

The only relevant thing in your post is where you mentioned that you don't know anything about the UConnect system, which, of course, begs the question as to why you're even posting to this thread.

The bluetooth stacks were inarguably altered with iOS4. This is a simple fact and either the manufacturer needs to update the UConnect firmware or Apple needs to put everything back the way they found it.

Thanks for stopping by...

iPhone 3G guy: You are ignoring one important fact, my uConnect system worked perfectly with my Apple 3G iPhone and although I can get it to work intermittently with the iPhone 4 it is far from perfect, in fact it is horrible. I don't think it is uConnects responsibility to change their system to compensate for a change Apple obviously made in either their hardware or software that made the iPhone 4 incompatible with systems that prior iPhones were compatible with.

From there own site

http://www.chrysler.com/crossbrand/uconnect/chrysler/interface.html

What kind of phone will work with UConnect® Hands-Free Communication?
A BluetoothTM Hands-Free Profile Wireless Phone.

These approved phones have been tested and approved in accordance with UConnect® interoperability standards. Peiker Acustic, Inc. and Chrysler are not responsible for irregular software or hardware issues these phones may experience that are outside of our testing scope.
.....

Apple iPhone 3G S (3.1 software)

Apple iPhone (3.1 software)

Apple iPhone 3G (3.1 software)...

HMMMM I don't see iPhone 4 or iOS 4 on their compatibility chart.

http://discussions.apple.com/thread.jspa?threadID=2519848&tstart=225

Great info from above link:
OK----I too am frustrated by this fantastic new iPhone 4 that is truly a remarkable piece of technology----yet has totally blown my uConnect/Bluetooth usability out of the water. So I decided to try and do something ”Official” as I have found over the years that many times folks complain about an issue---but don’t do it through the channels companies have set up to deal with problems----and the end result is they don’t fix the problems because they DON’T KNOW ABOUT THE PROBLEM!

Before you do any of the below----take a deep breath----step back and while this is all terribly annoying and frustrating (especially if you use uConncet to do a lot of business calling while traveling as I do) remember that ANY new technology comes with bugs and kinks regardless of the amount of testing that was involved. And also remember that:

1. In the tech world----fixes are made based upon the amount of “Official” complaints and bug reports. Very few companies have folks surf the net and forums to identify and document issues. Apple has a small department that does this---but few others do….. Therefore it behooves all concerned to make complaints through “Official Channels.”

2. There is an old saying that is so true: “You can catch more flies with honey than vinegar.” Bottom line is: be calm and pleasant and ask for their help. Raising your voice and frustration will ABSOLUTELY not help. I talked to an Apple Care supervisor who was so relieved I wasn’t yelling at him over the issue and just wanted to officially report the problem, that he immediately escalated my call to the Engineering Section and gave me an official case number. He related to me how an owner of an “$80,000 Land Rover” had screamed at him over the phone. These people are just funnels of information----they can’t actually fix anything. Kindness and professionalism make a difference.

3. Report your issues as thoroughly as possible----be specific and make sure they document SPECIFICS! Just telling them it doesn’t work anymore is not really a help to the engineers who will actually fix this.

4. Be prepared for the below companies to all point fingers at one another and say it really isn’t THEIR problem. Be pleasant----drive on----and just say you are reporting the issues and requesting a case number or official bug report be entered. Apple is----by far----the largest seller of Smart Phones in the world----and their market share is growing even more rapidly----in a market that is EXPLODING worldwide. Companies like Harmon Becker and Chrysler---and its uConnect Division WILL pay attention to this issue if enough bug reports are submitted. On the flip side---Chrysler is a HUGE auto dealer with a huge market….Apple WILL definitely pay attention to this issue if enough bug reports are officially submitted.

OK----so with that in mind-----here you go……take these steps:

Call Chrysler and submit an official complaint. (Tel # (248) 576-5741) I did with Ref#: 19687562

Call Chrysler uConnect and submit an official complaint and request that fixes be made so that the iPhone 4 is added to the phone compatibility list ( the original iPhone, 3G and 3GS are already listed as officially compatible). Tel #: 1-877-855-8400 or visit the UConnect website ( http://www.jeep.com/crossbrand/uconnect/jeep/interface.html) The phone number is listed on the phone compatibility page. 8-5 CST, M-F

Call this Harmon Becker telephone number in Michigan and also register a complaint. Tel # (248) 994-2794

Also Call Harmon Becker in Stamford, CT and register the complaint there as well. Tel #: (203) 328.3500

I would also call Germany (the HQ of Harmon Becker) and try to speak to folks at the headquarters about the issue. Tel # +49 7248 71-0

I went to the Official Apple Feedback site and listed the problem---Once under connectivity----once as a general bug/malfunction-----and once as a workflow/efficiency bug. So I basically submitted 3 feedback reports: http://www.apple.com/feedback/iphone.html

Call AppleCare and register a complaint and ask for a case number. Your iPhone 4 automatically carries 90 days of AppleCare Free Telephone support (two years of support if you bought the additional AppleCare agreement). Use it and make a call. I did and got an official case number: Ref # 170103391. Tel # 1 (800) 694-7466

Set up a call back from the AppleExpert System. It’s very easy and Apple will call you back at a time YOU choose. I did and got a case number Ref # 170452692 http://www.apple.com/support/expert/ Explain the problems in detail----make sure they document the problem and ask them to forward the case to the Engineering Section.

Finally, you can go to the official Apple Forums and start a new thread. There are already some threads on this problem----but the more the better. Apple has a small group that peruses their official forums to identify problems. Let’s let them know this IS A PROBLEM----for a pretty darn big market (Chrysler Vehicles)! Be polite and stick with the facts---ask for help from forum users. http://discussions.apple.com/forum.jspa?forumID=1378&start=0

Good Luck!

I am the OP of the post shown above and you can add the below to the original list of people to contact about the problem:

I got this off the unofficial MyGig forum where users are also complaining about the problem: http://mofv.com/MyGIG/

Harman Consumer Division
David Rogers, 818-895-8187
David.Rogers@harman.com
or
For additional information, contact:
Harman Consumer Americas
Chris Dragon, 203-328-4203
chris.dragon@harman.com
or
Edelman
Tian Lee, 650-762-2957
tian.lee@edelman.com

Here's the bottom line: Used to work fine but with a new phone and new software----Apple changed SOMETHING to try and make a better product.....and that something broke the useability of uConnect.

Now---to fix it----either Apple has to change something----or the other companies have to change to adapt to the new phone. I am hoping that the engineers in both companies just work together and one side or the other gets a patch out. My nightmare scenario is that both will work in a vacuum and both produce an update------and the same situation will happen as BOTH updates are once again, incompatable with each other.

No matter what, however----NO ONE will work on fixing this if they don't KNOW it is a problem.

That's why I called all these folks and submitted all the feedback reports....

Hope you do too!!

I found a Fix!!! At least till Apple or Harmon Becker comes out with an update.

And I can only verify that this works with my Jeep Grand Cherokee although others on the site say it is working for other vehicles----the key is having the Nav/Radio version code RER.

Got it off this site: http://mofv.com/MyGIG/

Go to the Site and download firmware version 1.295 for your RER uConnect Nav/Radio.

Install it using the directions on the same site----you have to burn it to a CD. And my car had to be started and the radio turned on before it would allow me to update the firmware with the CD.

It is an older version of the Harmon Becker firmware----but the newer versions don't change much that affects the vast majority of folks.....

And it gave me total bluetooth uConnect reliability once again-----and---as an added bonus, my volume is so much better with my iPhone 4 than it was with my 3GS.

I have a dodge journey with the ren stereo model

The phone is pairing with no issues except i hear the ring sound over uconnect. Other than that no apparent issues.

My Wife's Jeep Wrangler 2007 with an RES version and an add-on uConnect module also works totally fine with the iPhone 4. The software is older on that model and has not been updated as much as the RER which is the Radio/Navigation model.

Bottom line: If you have an RER version MyGig Nav/Radio---Firmware versions 1.220 and 1.295 work just dandy----anything later does not.

At least till Harmon Becker or Apple can patch it.

I have uConnect back again in my Jeep and WOW----did I miss it!! It makes my Jeep so much more my "rolling office" and a MUCH more pleasureable experience.

Thank you johnrr6!! I recently purchased a 2010 Chrysler 300C with a uConnect Nav System (RER). uConnect worked perfectly with my iPhone 3G. When I upgraded to iPhone 4 bluetooth stopped working with uConnect. I spent a lot of unproductive time with Apple and Harman Becker Automotive trying to get the problem resolved. Your suggestion to downgrade the software from version 2.043, that the car was delivered with, to the older version 1.295 solved the problem. Before I downgraded I upgraded to version 2.107, it was almost as bad as 2.043, so I took your advice and downgraded to 1.295 which works beautifully. I hope that Harman Becker and Apple eventually get the latest versions of their software to work together. I am very unimpressed with their interest in solving the problem.

johnrr6,
Have you upgraded your iPhone to 4.02? If so have you checked if 4.02 will work with the newer MyGig software versions?

I upgraded my iPhone 4 to 4.02 and then upgraded uConnect from RER_1.295 to
RER_2.107. Unfortunately the iPhone update did not result in RER_2.107 working properly so I downgraded back to RER_1.295 which continues to work. I hope that Apple and Chrysler can eventually get their latest software versions to work together. RER_2.107 does have some nice features that I would like to be able to use. For example, when I can get the system working with RER_2.107, uConnect will ask me which of the three telephone numbers that I have stored for a contact I would like to connect with. uConnect also displays the iPhone battery charge level and signal strength.

Don't be so arrogant. It's a fact that in the past, that the iPhone/Uconnect interoperability was broken with an Apple iPhone firmware update. And was later fixed with another Apple iPhone firmware update. Apple does occasionally screw things up. They aren't perfect. If they were, they would never need firmware updates except to add features. But usually the updates are to fix things as well.