Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

"Cannot connect to iTunes Store" - iPhone 4

My iPhone 4 won't connect to iTunes (Sometimes it does, most of the time it won't). I have full signal strength on 3G network. I never had a problem connecting with my 3GS iPhone.

Anyone else on here having issues with connecting to ITunes Store (App store) via your new iPhone 4?

Also, I'm posting this message from my iPhone 4 now and it's taking a few tries because I keep getting the following message: "Cannot Open Page. Safari cannot open the page because the server cannot be found"

Wonder what's wrong??

iPhone 4, iOS 4

Posted on Jun 25, 2010 6:13 AM

Reply
338 replies

Jun 25, 2010 1:29 PM in response to tm300

I'm having this same problem, and it's really annoying!
I tried rebooting, toggling airplane mode, logging in and out of my itunes account etc...

I've already done a full backup and sync with desktop itunes several times, and everything else seems to work fine. Phone calls, safari, email, apps already installed...all work fine. Just the app store and itunes store are having trouble.

Jun 29, 2010 12:27 PM in response to tm300

Same problem here. Haven't been able to access to App Store since I got the iPhone 4. Keep getting "Cannot connect to iTunes store". I have tried everything, logging in and out, hard reset, syncing with iTunes - nothing works. I called support multiple time - it still isn't fixed. I have repeatedly tried to access the App Store on my iPhone 4 and on my friend's 3GS. His works fine everytime, yet my iPhone 4 can hardly ever connect. Very frustrating and dissapointing. I may have to return and go back to my 3GS - much more reliable in my opinion.

Jun 29, 2010 11:37 PM in response to tm300

I tried syncing my iphone 4 tonight and I get a message ( this iphone cannot be used because the required software is not installed. Run the itunes installer to remove itunes, then install itunes again. ) I've done this three times in a row now and just keep getting same message. It worked fine last week.

"Cannot connect to iTunes Store" - iPhone 4

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.