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During call, face is hitting Mute, End, Contacts, etc. buttons.

I had the iPhone 3G for two years. After dialing a call, one brings the phone to one's ear, the screen goes black BEFORE contact with one's face, and the call proceeds. I never had a problem with this in two years - not even a single time.

The iPhone 4 I got early yesterday is consistently allowing my face to mute calls, hang up on calls, hold calls, etc. before the screen goes black. Of course I don't realize this because my cheek does it and I'm not looking at the phone, so it leads to repetitive dialing.

Anyone else having this problem? Any fixes? I may just have a dud and will have to return it.

Thanks.

iPhone 4, iOS 4

Posted on Jun 25, 2010 8:51 AM

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Posted on May 1, 2017 2:15 PM

If your face is pressing icons on the screen, then it sounds as if your screen is not blacking out when using the phone. If that is the case, then it sounds as if your proximity sensor is not working. Do you have a case on the phone? Do you have a screen protector on the phone? When you put your phone up against your ear, the screen should blank out completely. You may want to check that it is happening.

185 replies

Jun 30, 2010 2:00 PM in response to shaun1155

I'm having the same issues. Currently working with Apple Support to resolve. He asked me to perform a restore on the iPhone and to select "Setup as New iPhone" in iTunes. The restore had no effect on the problem.

Apple support assured me that most iPhones are not experiencing this issue. Could it be faulty components within certain production lots?

Jun 30, 2010 6:58 PM in response to shaun1155

I've had this problem since I got the 3Gs in January (and I still have the 3Gs). I never knew the screen was supposed to turn black until my friend got the iPhone 4 and said that the screen is staying on and she's face dialing. She said this didn't happen when she had the 3Gs, which was a surprise to me since I thought this was a feature Apple forgot to add to the iPhone 3Gs. I said maybe there's a setting that can fix this- but when I checked there was nothing... it's kind of frustrating reading this discussion and seeing reply after reply "I have this problem too... me too, yea me too!" Can we have a solution to this problem already please Apple?

Jun 30, 2010 7:27 PM in response to shaun1155

UGH. This is SOOOOO annoying. I have had the iPhone 3g for near two years and thought it would be a nice upgrade to go to the iPhone 4. This is BY FAR the most annoying issue with this phone. Everytime I try to talk holding the phone with my shoulder while multitasking, I dial in the other person's ear, turn on music from the ringtone, disconnect or something else.

APPLE: PLEASE, PLEASE take this seriously and fix this. We are all VERY brand loyal and want to remain so, I'm sure, but this just is too annoying for a 300$ phone (with contract).

Please and thank you! 🙂

Jun 30, 2010 8:33 PM in response to DiannainTX

So I just read something from another forum which resolved this for me on my 3Gs iPhone. I realized since I have a decorative skin on my phone it was covering the small hole which is the sensor for when your iPhone is held close to your ear. I removed the skin over the hole and NOW IT WORKS! Here's what I found for 3G/3Gs and 4:

If you hold the two phones (3G/3GS and 4) you will notice that the 3G/3GS had 3 little dots to the left hand side of the earpiece, these are what recognized the change in light for your ear during a phone call, auto brightness etc.

If you now look at the iPhone 4, they have moved this to one small bar above the earpiece (as the front facing camera now covers where they used to be).

Solution? Hold the phone a bit lower lol!

This may also help those with their iPhone 4 issue too!

During call, face is hitting Mute, End, Contacts, etc. buttons.

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