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Level 1

8 points

During call, face is hitting Mute, End, Contacts, etc. buttons.

I had the iPhone 3G for two years. After dialing a call, one brings the phone to one's ear, the screen goes black BEFORE contact with one's face, and the call proceeds. I never had a problem with this in two years - not even a single time.

The iPhone 4 I got early yesterday is consistently allowing my face to mute calls, hang up on calls, hold calls, etc. before the screen goes black. Of course I don't realize this because my cheek does it and I'm not looking at the phone, so it leads to repetitive dialing.

Anyone else having this problem? Any fixes? I may just have a dud and will have to return it.

Thanks.

iPhone 4, iOS 4

Posted on Jun 25, 2010 8:51 AM

Best reply

ChrisJ4203

Level 10

230,371 points

Posted on May 1, 2017 2:15 PM

If your face is pressing icons on the screen, then it sounds as if your screen is not blacking out when using the phone. If that is the case, then it sounds as if your proximity sensor is not working. Do you have a case on the phone? Do you have a screen protector on the phone? When you put your phone up against your ear, the screen should blank out completely. You may want to check that it is happening.

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185 replies

qsource

Level 1

0 points

Oct 9, 2014 8:56 AM in response to codyilett

Exactly what's happening for me:

iPhone 4s

1. Make a call.

2. Person at other end can't hear me until I press mute on and then off.

1. Make a call.

2. Press mute.

3. Unpress mute. Other(s) still can't hear me until I press mute on and off AGAIN.

This did not happen until I upgraded to IOS 8. No other changes (same case, screen protector, etc.). Tried it with case and screen protector off and behavior is the same.

Huge annoyance. Gotta get basic phone function back or I just have a tiny iPad. LOL

Feb 22, 2017 5:49 AM in response to williamcheong

Why does my screen stay on when I put my phone to my face causing my calls to go to mute or speaker

schnk

Level 1

8 points

Apr 7, 2017 9:51 AM in response to shaun1155

I had the same problem with iPhone 7 and it was quite annoying. Fixed the problem by FORCE RESTARTing the iphone.

Nickley2

Level 1

4 points

May 1, 2017 1:58 PM in response to simonwpb

Never had this problem with my 5c but now it happens constantly with my 7! Frustrating !

Nickley2

Level 1

4 points

May 4, 2017 3:15 PM in response to shaun1155

Thank you! I will check this out!

During call, face is hitting Mute, End, Contacts, etc. buttons.