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Netflix: "Unable to reach netflix.com"

I have a two Wifi only Ipads, 16GB. I have successfully watched several Movies and TV shows on the Netflix app. But sometime in the last few weeks the Netflix App has all but become useless. I am able to launch the app and browse, edit and add things to my queue. But when I click on the Play button it takes me to the "You're almost ready to watch" screen and tries to load the movie for a few seconds and then I get an alert: "Unable to reach netflix.com" and stops there. The movie never starts. I know that the app itself has been updated but I am 90% sure that I was able to watch things after the latest update. I have deleted and reinstalled the app, restored my Ipad back to defaults, tried on at least three different ISP's and have tried the same Netflix account on my second Wfi Ipad, and have tried my parents account on either Ipad with it never working

I have called Netflix, and they had me try a few of the same steps, with no success again. Now according to them "we have hit a brick wall, and Apple must have some security settings" that won't allow the Ipad to authorize to Netflix. Apparently it never shows up as an authorized device like my PC or my Xbox 360, both of which work flawlessly on the same internet connection.

I was directed by Netflix to contact Apple, which I tried and setup a return call. But when I got called back the next day I was understandably put on hold for a few minutes, but after ten minutes or so on hold it seemed like I was transferred and line rang and rang and rang literally for another ten minute before I hung up. Before I try setting up another "call back" any bright ideas?

Thanks!

Windows 7

Posted on Jun 25, 2010 9:11 PM

Reply
36 replies

May 14, 2013 7:01 AM in response to Danc3r99

Are you trying to watch Netflix on the hospital wifi connection OR ar you using a 3G connection. Perhaps the cell phone signal is not enough to stream movies? I don't have a 3G iPad so am not sure how to toggle between the two.


In the states, you don't have to remove the SIM card, you just turn off the 3G service, for which we pay month to month as needed.


Here is how to remove the SIM card though:


http://support.apple.com/kb/HT5163


You might be able to test your connection at speedtest.net. You need at least 1.5 mbps and preferrable 3.0 mbps for Netflix. I was told by Apple that if other people are downloading movies in the next house over (say on a Friday night) on the same "channel" then I may not be able to watch a movie. So if there are a LOT of people in the hostpital all trying to enterain themselves, that may be the problem.


Still, an iPad must be a great thing to have in the hospital . . music, games, news, etc. For what they charge us in the states, every patient should get one FREE!


Let me know if you are able to get Netflix at home. Good luck!

May 15, 2013 1:49 AM in response to figleef

Hi

Thanks for the reply. Yes, using hospital wifi. Tested speed via yr link thanks n it says

Download speed is 10

Upload is 8 so more than enough. Tried streaming various times of day and night..no difference!


Yep ipad has been a godsend!!


Ref the sim tray...I don't appear to have a sim tool in the box ..On your link it says to use a paperclip on iphones but the tool on ipads...I'm worried a paperclip might damage it..?

May 15, 2013 7:49 AM in response to Danc3r99

I have been told by the Apple tech (I was having trouble with my iTV) that even though it shows a strong speed, too much 'traffic' can interfere with streaming. Whatever. You'll be home soon and can try it then.


I never got a SIM tool with my iPad OR my iPhone. Found them on Amazon for 94 cents. Free shipping. Ordered two. Send me your address and I'll mail you one! You can write me at figleef at aol dot com.


Hope you DO get Netflix to work when you get home!

May 15, 2013 10:48 AM in response to figleef

Hey thanks ever so for the offer...that was very generous of you!!! Thing is, I'm in the UK so will have a search round on internet, starting with Ebay.


Unfortunately I won't be able to return home....road accident's left me in a wheelchair fulltime so got to find other accommodation which is accessible and as it wont be permanent place just interim until find the right place n see what happens with job...so won't be getting broadband router put in the house and was hoping to use the sim in my ipad to get online. :-(


Anyway will look online and hopefully find a tool, put sim in, be able to get online on leaving and maybe even view Netflix. Thing is I was more likely to use it here rather than at home. Been here seven months!!


Thanks though.

May 15, 2013 11:06 AM in response to Danc3r99

I have no problem at all sending it to the UK, it's very tiny and won't cost much. I'm sorry about your accident but sounds like your head came through it alright which is most important! AND you have your trusty (albeit Netflix challlenged) iPad! Dumb question but do you watch Downton Abbey? Very big over here. I live in Nashville and there is a TV series called Nashville which is so-so in the ratings over here but have heard it is quite popular in the UK??? Fact or fiction?


At any rate, happy to send the little SIM tool across the pond . .


I have a friend in the UK who sends me Malteasers. And I send him root beer flavored jelly beans.

May 27, 2013 2:21 AM in response to figleef

Hi there figleaf


Sorry for the apparent delayed reply...I did reply, quite a long one in fact and when I went to post it, it had timed out or something (I'll try and keep this one brief), and this has been my first chance since, sorry....partly cos I was not physically able to get online recently and partly because I just don't get on with computers!!

Most of the time I wanna chuck them out the window...but the rest of the time they're great. Lol


In the meantime, two things have happened.....one, a mate lent me their tool!! Yay. But.Thank you ever so much for your offer it really was very kind of you!!And two, I actually did get out of hospital...mega yay...but, where I have moved to I can't put a landline in so no router so will have to rely on sim.


Unfortunately none of the pay as you go packages that I have found have enough gig for streaming!! Boooo. (Need to payg as hope to move again. This place just is not right but had to get out of jail, oops ha ha sorry that should have been jail!)


Going back to the wifi thing...in the hospital I had tried Netflix and LoveFilm (have you heard of that one?) at all times of the day and night..even 3am and still couldn't get them to work properly so doubt it was a traffic thing. You think I'd have got to see one programme on it in seven months!!


Anyway, yes, Downton Abbey is huuuge here! I personally have never seen it...I work shifts and just never got into it but was one of the things I was hoping to see what all the fuss is about on Netflix if available. Doubt it's my kinda thing though. As for Nashville...erm can't honestly say for sure...think I have seen it advertised and have not heard if it is big over here as haven't really been connected to the 'real world' for so long. Will keep an eye out for it, now I'm forced into watching regular tv.


It's funny the things people miss or cannot get hold of when abroad..I have a friend who went to live in France and for years I used to send him cans of Baked Beans (do you know what they are?) ..but now they stock them in their supermarkets.


So much for keeping it brief...thanks again for the offer!!...at least I am online now, just never destined to watch Netflix.


Thanks again. Really!

Netflix: "Unable to reach netflix.com"

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