iphone 4 dropped calls

I certainly don't want to defend Apple because I think there are both software and hardware issues with this new phone, but you might want to tell Apple Care to check their own website:

http://www.apple.com/support/iphone/assistant/calls/

This is where I got the idea to reinsert the sim card and reset network settings.

They mention doing a restore, but don't state that you need to set it up as a new phone. I only did that because I am a software engineer and experience has taught me that a clean install usually works better than an upgrade.

Mac beep beep,

You mentioned a bug in the software that is introduced when upgrading from 3.x to 4.0. Do you have any more details or evidence of this? I'm curious what the actual issue is. Thanks for your feedback.

I'm having the same issue. Surely if we are all having the same issue only with model 4 they will fix it quickly?
I've dropped almost every call since I've had it - no matter if I was holding it in my left hand, my right, had it sitting on a counter, while driving, while in my house, while a few hundred feet from the AT&T tower near my house - it does not matter where I am, what I'm doing or how I hold the phone - it just drops and goes quiet.

i bought my iphone 4 direct from Apple and it is not carrier locked. i have also been experiencing a couple of dropped calls per call and have tried to change the sim, upgraded the software to 4.0.1 and clean the oxidation from the simcard and put thin tape to hold the simcard in its holder(appeared to work well with the 3gs).
all of these calls were made withing a flip case where the antenna is covered and the right hand is used whilst making a call.. i'm yet to test the cleaned and taped bit yet but will report back tomorrow. but everything else i love about the iPhone 4 just the calls dropping are starting to annoy me.. come on apple the bumper wont fix it whats my options please?

I had apple call me back and they said all phones do this, don't touch the antenna. I asked for a rubber bumper and they said I had to go to the Chicago Apple store, he offerd to make a timed appointment for the free bumper so I would not have to stand in line, the store is 65 miles and State Street, a days trip from North Central Indiana. mmmm stood in line to get the phone, stand in line to get a maybe fix. Not such a good JOB.

OK...Let me rant maybe I will feel better..

I had the 3GS (no issues) got the I4 on launch day. Nothing but issues, slow data, tons of dropped calls, mms take forever to send. I spoke to AT&T they blame apple...I go to Apple, they blame AT&T.I have an aftermarket bumper, it don't help whether I hold the phone or not. AT&T even told me to wrap the sides of the phone in tin foil...YUP....f'n TIN FOIL....anyway ATT replaced my sim..same issues went to APPLE ready to flip tables and break macbooks. They ran a diognostic on my phone saw that I had over 200 dropped calls since the 24th with one day being the highest with 64 dropped calls. They replaced my phone with a brand new one. Now I have until Saturday to return or not...I don't know what to do anymore

I have found a solution to the dropped calls problem that has worked for me. One tech at ATT actually gave me a solution after no one else would acknowledge it was an ongoing issue. It turns out that they don't have enough 3G bandwidth and data transmission has priority over phone calls, so if too much data is being transmitted in your area, calls will be dropped.. To avoid dropped calls, disable 3G in settings, which switches you to the edge network. I haven't had a call drop since I've done this and when I want 3g for data, I switch it back on. Thanks Apple for failing to acknowledge this problem and providing an easy answer. The Apple is better than PC myth apparentally exists because Apple likes to pretend there are no problems when they can get away with it.

Same situation here. Dropped calls at work, dropped calls at home. Calls dropped in the car while on bluetooth, not even touching the phone. We cant talk to each other on our Iphone4's without a dropped call. No problem with previous Iphone models.

The idea that the problem is where you hold the phone - or that it will be solved by a case is ridiculous!

I was a happy 3g user for two years - running my small busines with the iphone as my primary phone number. I receive calls from customers while in my home day and night. Since switching to the iphone 4 virtually every call is dropped! Steve: I can't relax anymore than you could if your business was tanked by an "upgrade"

The response at the Apple store - buy a microcell from ATT! Despite my resistance to needing another piece of hardware to solve a problem I never had before - I did just that. Guess what? unless I am sitting next to the **** thing it makes no difference! BTW, I don't live in a MacMansion! I can be fifty feet away and get one bar and the call is dropped after around 45 seconds.

A friend has the 3G still and he upgraded to the new OS and says he is now experiencing the same problems! anyone looked into this issue?

At the apple store they have all drunk the Kool-Aid. There is obviously a corporate edict that they can admit to no problems.

Steve: Way to turn one of your biggest supporters into a hater!

I almost threw my phone in the toilet the first week!

Please admit you have a problem and assure us that you will do the right thing and fix it however you have to! You are making BP look transparent!

This is a serious issue if your business is being negatively affected.
Sorry to hear it.

Are you using a case? Avoiding the "grip" the best you can?

I have a clear case for the iP4 and it works well.
No reception issues at all. I can now call from my girlfriend's home which was impossible with 3GS... and tonight I drove through my worst, dreaded dead zone spot, guaranteed to instantly kill any call on my 3GS... but tonight on iP4 it stayed clear as a bell.

What are they telling you at Apple,,, just stonewalling you? What did they say?

Best of luck.

Just re-read and saw the fix they prescribed that you tried...
Really horrible... keep on their ***!

Message was edited by: paulking

I'm seeing more than a 50% call-drop rate on my iPhone 4 (I couldn't tell you what the call drop rate was on my 3GS, but it was very low). In a 20 minute conversation, I can easily get the call dropped 5 or 6 times. In almost all cases I'm on the headset when the calls drop (not touching the phone, which is in its Apple bumper, in a 4-5 bar signal area on the Edge network). Weird thing is, when it reconnects, I get to hear the other person again (for a while at least, before it drops again), but the phone reports "No Service", or "Searching", even while I'm talking on the phone. Anybody else seen that weirdness?

Although I agree it's comforting to know many others are having the same issue, what I really want to know is what the deal is. Why is this iPhone 4 specific? I've heard plenty assertions that the 3G network gets jammed up with heavy loads and consequently drops calls, but that doesn't seem to be the culprit here since the 3GS or any other AT&T phone that uses 3G doesn't drop EVERY 3G phone call (as is the case with my iPhone 4). Conversations on Edge don't seem to drop quite as often (rarely) but my phone calls are guaranteed to drop while the phone is using the 3G network within 60 seconds to a few minutes of initiating a call. For the most part, switching between 3G and Edge is fine as a temporary solution, but it can get quite annoying when 3G is switched on for internet browsing and a phone call comes in. My options at that point are either to ignore the call, switch to Edge, and call back OR answer the call, speak for a bit, drop the call, switch to edge, and call back (both options suck).

As many people have already mentioned before me, it doesn't matter where I am or how I'm holding the phone, 3G phone calls just don't hold. When placed side by side with a 3GS and phone calls are made from both phones simultaneously, the iphone 4 drops out (consistently) while the 3GS stays connected without a hitch.

I'm not sure why this hasn't been publicized nearly as much as the antenna issue considering this is a MUCH bigger problem that cannot be resolved by merely placing the phone in a case... what are the chances that this can or will be addressed in a software update?

I just got my third Iphone 4 replacement. I have 5 Iphones from previous generations and have always been very happy with each new generation. The dropped calls on the Iphone 4 has caused me to revert back to my 3GS on Friday. It is completely unusable as a phone in Los Angeles. I cannot get through one call without it dropping. It is a real shame because I have always been an early adopter and avid fan -- I am also very fond of the better battery life and camera. However, I have concluded that the phone is unusable -- not because of the bar fluctuations, but because of the constant dropped calls. As an additional point, I have a micro cell in my home due to poor reception. With my 3GS (s) and 3G (s), the micro cell works great. However, it works terrible with the Iphone 4. I hope this gets fixed so I can upgrade again and take advantage of the other improvements.

My iPhone4 *****!!! Like many here my iphone drops calls all the time. It doesn't matter if I'm holding it or not. Where I had a few "dead" zones with my 3Gs now I literally have entire towns that don't get a signal.

Even more distressing. I can be sitting in a stationary place where I show full bars and mid-conversation the bars drop to one (nothing touching the phone) and the call drops. Or the voices become garbled for several seconds and then the call fails.

I use my phone all day for business use. I rarely access internet. This is 90% call usage and it is ridiculous to have nearly every call get dropped. It is unprofessional and foolish for Apple to blame AT&T or anything else. I am in the same area I was when I was using my iphone 3G and then my iphone 3Gs. The only change is the phone itself and the iphone 4 is a nightmare.

just as a comment to all this hyperbole and wanna be tech junkies out posting each other,

i've had the iphone 4 since the day before release, i've dropped 1 call, and i'm not sure if it was me or them.

i'm in NYC, AND i'm a southpaw.

sensationalism for the sake of sensationalism is ********.