Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

11 points

Where is my "Sent Mail" folder?

Not sure if this is a iPhone 4 thing or an iOS thing, but in Email, I can't find the sent mail folder, trash folder etc. Anyone have any idea if it's gone for good from the phone? I miss it!

MacBook, iPhone 4, iMac, iPad, iPod(s), Mac OS X (10.6.4)

Posted on Jun 29, 2010 9:45 PM

36 replies

BlingMe

Level 2

370 points

Jun 29, 2010 10:47 PM in response to fivestarguy

Oh...when you go into your "Mailboxes"...only the inbox mail shows up. You have to go down below that where it says "Accounts"...and that is where you will see your other folders..."Inbox", "Sent" and "Trash".

fivestarguy Author

Level 1

11 points

Jun 29, 2010 10:48 PM in response to USBSlave

Imap path for aol account shows a forward slash. For the yahoo account, imap isn't even listed

USBSlave

Level 1

10 points

Jun 29, 2010 10:52 PM in response to fivestarguy

That means your Yahoo! account isnt IMAP so the Sent Mail folder will only show up after you send a message on the iPhone and will only contain messages you send on your iPhone.

The AOL account seems fine, did you check your AOL account online to see if there are any message in the Sent Mail folder?

Jul 24, 2010 2:38 AM in response to USBSlave

None of the previous "solutions"helped me but I did find a solution myself..... eventually!

If like me you are able to create a new email account with your ISP then do this:-
1. Create a new email account
2. Go through the process of adding this account to your iphone as you would normally.
3. Save all details then close email set up.
4. Open Mail and you should see your original and new inboxes and accounts and if you've deleted mail and sent mail their respective folders should be visible too.
5. Go back into mail set up and delete the new 'unwanted' email account (not forgetting to delete it from your ISP accounts too)
6. Go back to mail, the 'new' account will have disappeared but sent and trash folders should remain

This 'fix' worked for me, it may not for you. As some are having this problem and some are not I guess it's a bug that may get fixed if Apple can be bothered 🙂

Jul 26, 2010 1:23 PM in response to BlingMe

that's not working for me!

Jul 26, 2010 1:32 PM in response to fivestarguy

ok, this may work, it did for me, I moved emails from the inbox to the sent and trash folders (although they were invisible in the folders directory) I then did a search for the email title and when I clicked on it the mail boxes seemed to appear where they should be - SERIOUSLY WEIRD. Anyhow it fixed the problem permanently.

pberk

Level 2

321 points

Jul 26, 2010 1:33 PM in response to fivestarguy

When you open mail, you see "inboxes" listing all your inboxes (starting with a consolidated inbox and then those inboxes for the individual account). If you scroll down this page, after all the inboxes, there is another section called "accounts"... if you open any of your mail accounts in this section, you will see your inbox, your drafts, and all your folders including "Sent" and "Trash"...

Jul 27, 2010 1:58 AM in response to fivestarguy

I had the same problem on my iphone 4. I sent a cople of emails, then restarted the iphone. Then went to Mail and the Sent and Trash folder was on the screen.

Jul 27, 2010 3:06 AM in response to pberk

This doesn't happen when you have just a single email account. That is why I wasn't having a problem with my phone as I have two accounts on it but my wife has only one account on her iphone, that had the problem.

As a follow up (due to the ipnone getting two of every message) I decided to delete the account and start again, having first cleared the mails from the ISP server. Once again no sent or trash folders. I created a temporary account for my emails and they came back. I deleted the temporary account and all is now working as it should.

Jul 29, 2010 7:28 AM in response to Andrew Frizzell

I was having exactly that problem and, weirdly, that worked for me too. Thanks!

pablovi77

Level 2

164 points

Aug 27, 2010 4:54 PM in response to AndrewDickie

AndrewDickie wrote:
ok, this may work, it did for me, I moved emails from the inbox to the sent and trash folders (although they were invisible in the folders directory) I then did a search for the email title and when I clicked on it the mail boxes seemed to appear where they should be - SERIOUSLY WEIRD. Anyhow it fixed the problem permanently.

This works! Now I finnally have a Trash folde!

Sep 30, 2010 9:31 AM in response to pablovi77

My Sent Mail folder (for my gmail account) is there, but the messages I send from the iPhone don't show. I can move messages from the Inbox and they will stay there, but when I send mail from the gmail account they simply disappear! With my other provider the Sent Mail folder works fine.

Oct 13, 2010 1:13 AM in response to pberk

Wow, I feel like an idiot. There they all are! Thanks!!

Feb 15, 2012 6:05 PM in response to fivestarguy

I wonder if there is a glitch. I have two POP accounts that were not showing Sent folders. Once I sent an original email from each, both Sent folders then appeared. Hope this helps others who know they're looking for Sent in the right place but don't see them.

Duc999

Level 1

8 points

May 3, 2012 3:56 PM in response to fivestarguy

Fast forward to 2012 Iphone 4s & I had the same issue. NO Sent Mail! No Drafts! No Trash! for any of my IMAP email acounts. I'm a power user and was very happy with my samsng epic 4g until the screen died...so I gave iphone a shot. Nearly returned it. First Genius Bar guy was nice but couldn't find the answer. I went back and we solved the issue just now.

1. go to settings

2. then Mail

3. tap the imap acount

4. tap the Account email address in blue

5. scroll down to "Advanced"

6. tap drafts - (HERE's WHERE APPLE IS NUTS! ) it shows checked but you click it any way! hit accounts upper left Now it shows "ON MY IPHONE" sorry but where else woud it go?!

7. tap sent - same thing click it any way & hit accounts

8. tap trash - same thing click it any way & hit accounts

9**** hit "DONE" upper right or it will not save

Unreal that's it now I have Sent, Drafts and Trash all working.

This IPhone was 2 seconds away from getting returned to Sprint for the google nexus...still might!

Hope this helps and hope Apple gets this glitch solved.

Where is my "Sent Mail" folder?