the real reason for bad reception PART 2!

Returned mine today through apple. Advised them of my reception problems, they said hold it differently or buy a bumper so i said i want to return it. They are sending the return packaging as we speak and are not charging me a restocking fee. Also my AT&t contract will be returned to its previous state before signing.

With Apple allowing so many to return their phones, does this mean that there is no eminent information release as to the issue and/or fix via an update?

I'm very disappointed by the fact I have paid £500 for a phone that is quite frankly useless. I have tried the bumper on this beautifully crafted product, which defeats the object of it's design and guess what the signal still drops out. I will promptly be contacting Apple for my money back as this phone is simply not fit for purpose.

"My husband depends on his phone for his job and his clients were getting very angry. Calls would drop within a few seconds or calls would not make it through. You couldn't get to voicemail. The guys at the Genius bar confirmed the problem and replaced the iPhones. Same thing."

If your husband depends on his phone so much, why did he immediately rush out and by a new and untested phone, when it's well known that many new phones launch with problems? If I depended on my phone to that extent I would definitely sit back and wait for other people to have the teething problems...

Apple hasnt even really addressed the issue! So i doubt there is going to be a quick fix. I am especially weary of a software patch. I am sure they would have said something about it when i said i was returnin the phone because of the issue. I believe this can only be resolved with a recall.

gfgrimm wrote:
I'm not looking forward to paying for shipping and a ~$30 restocking fee to send this sucker back to ****.

Don't let them get away with charging you a restocking fee! The phone is faulty and they are unable to supply you with a working phone. You are therefore forced into returning the phone.

Message was edited by: brawnr

If u call technical support, advise them of ur issue, get a case number and then call the return center they should waive the shipping anf restockig fee. They did for me but ony after i was able to provide a case number.

flibbertygibbet wrote:
"My husband depends on his phone for his job and his clients were getting very angry. Calls would drop within a few seconds or calls would not make it through. You couldn't get to voicemail. The guys at the Genius bar confirmed the problem and replaced the iPhones. Same thing."

If your husband depends on his phone so much, why did he immediately rush out and by a new and untested phone, when it's well known that many new phones launch with problems? If I depended on my phone to that extent I would definitely sit back and wait for other people to have the teething problems...

The phone is tested. Internally. Not to many phones ship without the ability to make calls. It seems like her husband was making a pretty safe bet.

yeah, as much as I hate to say this - I do love the iphone 4 for its display and other features, I need a phone. I drop too many calls on this, and I NEVER dropped on my 3GS.
Its highly unfortunately, but it looks like there will be 2 more iPhone 4's for other people to get back in circulation, as the decision has been made to return mine and my wifes so that we can hold conversations with each other without having to redial 2 or 3 times per conversation. We're giving it a few more days to see if anything changes, which I doubt. Disappointed with Apple about that too.

Agreed a cover (I wont buy the bumper based on principle of not giving them more money to fix their mistake, got an iFrogz) helps, but I do still have the issue even with cover on at times - and no its not my area. 3GS is still rockin with no dropped calls or dead spots.

the amount of people who are returning the phones will not hurt Apples financial results at all, but I will certainly be MUCH more hesitant in purchasing another Apple product, and do my research better on its competitors without just blindly purchasing what I had hoped would be a great device. Well, its a great device, just not a great phone.

I have several iPods, 4 iPhones, a macbook, and an older mac mini. Not an Apple hater, but quite a bit disappointed with them now. But, there are alternatives.

Back to the 3GS forums for me soon!

What upsets me most (after the fact that reception is a problem) was when Steve Jobs basically said it was my fault the reception was so poor (I'm holding it wrong).
Note to Steve: get a new PR guy or listen to the one you've got. Blaming the customer is never a good idea.

I lost a phone-interview for a job I applied to because my call keeps on dropping with iPhone 4 this week. I am so furious. My iPhone 3G has always been dependable and have been successful channel for phone-interviews in the past.

I hate how non-dependable the new phone is. It cost me a job interview. Interviewers don't really appeal to constantly dropping calls. And if I chose to have a phone interview through my mobile phone, it shouldn't feel like an iffy phone.

It sure doesn't feel iffy with other phones.

I'm having no signal problems with my iPhone 4. Reception is definitely better than my 3G. Yes I can degrade the signal a little but to have it drop a call which I haven't had happen, I would have to cover nearly 100% of the outside rim with both hands.

I wonder if this is happening among a certain production run of the phone or in certain areas of the country. I know some other owners in my area that are not having this issue either.