iPhone won't connect to WiFi

My iPhone won't log onto my home or work WiFi. It recognizes them and I have put in the correct passwords but I just get an alert saying "Unable to join the network...".

I can't find any info on this. Any clues?

The phone connects via 3G

PowerBook G4, iPhone

Posted on Jul 3, 2010 7:51 PM

Reply
267 replies

Dec 16, 2012 1:24 PM in response to flwrnglts

The basic problem is with the iPhone wifi design. Such is a substandard design which means the transmitter (router) should be a higher quality transmitter -- which usually means more expensive.


The closer one is to the transmitter (router) the better as the iPhone antenna design or amp design is substandard (educated guess). That said, the problem could be a quality control issue with manufacturing.


Difficult to know without actually taking the units apart and doing a design analaysis.


You can make your wifi connection more stable by entering a DNS address manually. You can typically get the DNS address (one of them, your ISP likely has 2 or 3) by accessing your router and viewing a configuration page.


The fix is to keep taking sending your iPhones back to Apple until you get one that works. Apparently some of the iPhone wifi hardware actually work so if you keep sending them back eventually you will get one that works. Apple will try to convience you that the problem is everything but their phone. Do not believe it.


I have tested three diffent phones on the same system, Samsung, Motorola Droid, and iPhone 4 and only the iPhone 4 has unacceptable performance over WiFi.


And I was able to modify my iPhone to substantially increase and improve its wifi performance. So I am 99.9% confident the issue is hardware related although they could have some software issues also.

Jan 3, 2013 7:29 PM in response to trillian001

My iPhone 4S has been updated, restored, reset network settings and still can't connect to a wifi. I have spent over 6 days struggling with techs and sprint. Idk what else to do other than take it to a apple store which is over a hour away from where I stay.. I think it's time to make that trip.. Any other suggestions that aren't on this page. I've tried them all!!!

Jan 6, 2013 9:19 AM in response to laurencefromgainesville

i had this problem aswell, it was connected when u went into your wifi settings but not showing up on your screen that your connect.


first thing to do go in to wifi settings click the blue arrow beside yout wifi name and click on forget this network.


second thing to do is knock of your wifi for 10 seconds and search for your wifi name and reconnect again and then it should work.

Jan 7, 2013 9:01 AM in response to twosheds55

I am having the same issue with my iphone connecting to my home network. It connects intermitently and then drops the connection. I called Apple this morning and they ran a diagnostic on my phone and said it was a bug in my OS that I got from the internet and the only way to fix it was to pay $99.99 for the software protection plan. I'm very aggitated and have currently refused to take that route until I research further. I thought the OS was a closed system and therefore no bugs could "penetrate" it.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone won't connect to WiFi

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.