July 1st despatch date problem UK?

just wondering if anyone whose phone was despatched on 1st for UK delivery is having problems with tracking on TNT's website, I'm a little concerned as I booked 5th and 6th off of work to take delivery, anyone actually received theirs yet?

Posted on Jul 4, 2010 10:35 AM

Reply
193 replies

Jul 7, 2010 6:50 AM in response to Herishi

no updates since more than 48 hours

no more info on the phone

05 Jul 2010 14:37:17 Arnhem Hub Shipment In Transit.
03 Jul 2010 09:14:03 Hong Kong Shipment In Transit.
02 Jul 2010 17:00:00 Shenzhen Incorrect Transit Times In System, Possible Delivery Delay.
02 Jul 2010 15:00:58 Hong Kong Shipment Received At Transit Point.
02 Jul 2010 12:43:00 Shenzhen Shipment In Transit.
02 Jul 2010 10:24:23 Shenzhen Shipment In Transit.
02 Jul 2010 04:34:08 Shenzhen Shipment Collected From Sender

supposed to deliver in Lyon in France today

Jul 7, 2010 7:12 AM in response to Community User

Well, my journey has only just started. Hopefully mine doesn't get stuck somewhere.

07 Jul 2010 09:28:21 Hong Kong Shipment In Transit.
07 Jul 2010 04:10:43 Hong Kong Shipment Received At Transit Point.
07 Jul 2010 03:53:45 Hong Kong Shipment Received At Transit Point.
07 Jul 2010 01:23:00 SZ1 Shipment In Transit.
07 Jul 2010 00:52:15 Shenzhen Shipment In Transit.
06 Jul 2010 20:32:36 Shenzhen Shipment Collected From Sender.

Jul 7, 2010 7:56 AM in response to Andy15

Spoke to tnt this morning - apparently they can't cope with the number of iphones they have got to deliver. Is means that my iPhone is having to sit in the depot until they can get it out to me tomorrow.

This really doesn't surprise me from TNT.

The whole iphone launch has been really botched in the uk. None of the networks knew what was happening, apple just offer a sim free phone unannounced on launch day, so people who waited to. See what the networks offer ended up effectively getting punished. Then the total lack of communication and poor delivery partner.

grr

Jul 7, 2010 11:19 AM in response to henleygraphics

Ordered on 17th June, original delivery estimate 5th / 6th July

Under Order Tracking it shows ...

Delivery estimated 15th July
Current status In transit to customer Dated 7th July which it has show for a few days now and there is no courier tracking number.

Called Apple this afternoon, they say phone is somewhere between China and UK, possibly waiting customs clearance. Very dissapointing service from Apple, they need to do something to appease the customers they have let down.

I was hoping to have it before I go on holiday

Jul 7, 2010 12:27 PM in response to james_0000

Same story here. I ordered on June 16th with delivery estimate of 5th-6th July. Got email that iPhone 4 was shipped on schedule from China on July 1st.

Now my order tracking says Delivery estimated 15th July! There is also no other tracking or courier information available. The Apple order tracking website has no Carrier Tracking Number and no Assigned Carrier. The order tracking website simply says:
"In transit to final destination - carrier details to be updated shortly."

I called Apple to see why the delay has occurred in shipping and I got a woman who said "Sir, orders that come internationally from the factory take longer to deliver than the initial estimate we give you, which is based on the time from a UK warehouse."

(This Apple customer service rep lady was noticeably just reading this line from a script. Obviously I don't think this is true. Apple knows they are coming from China and estimates how long it takes, but there must be some shipping delay for this batch because the delivery is now 9 days longer than Apple thought.)

So, I then asked the woman why it was that lots of people's iPhones shipped internationally from China on the 1st of July and already arrived at their homes in accordance with the initial estimate. She said "Sir, I don't know about other peoples orders."

(OMG)

The rep did said that she thinks the phone is in Luxembourg and that the 15th June is probably correct. I asked if she could estimate when it will be in the UK. She said "Probably some time before the 15th sir".

(nice)

Oh well, looks like no iPhone until at least the 15th. 😟 So sad. Looks like other people are in the same boat too. Good Luck

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July 1st despatch date problem UK?

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