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Camera still photo issue

It seems there is an issue with OS4 displaying the photos improperly when transferred or emailed. Still photos won't display properly when taken in portrait (upright). They look and display properly on the iphone itself, but not when emailed to someone. They display rotated (sideways). See for yourself
http://www.youtube.com/watch?v=As0QeKNaQCY

HP, Windows XP, iPhone 4

Posted on Jul 6, 2010 2:59 PM

Reply
39 replies

Jul 6, 2010 3:54 PM in response to sn4p2k

This may be limited to windows users. I'm not sure yet. I spoke with Apple about this. They did log it as a possible issue. Whats funny is that in the camera roll on the iphone, it looks right. Email it to someone, and it is rotated. My iphone 3G didn't do this, but that wasn't an HD camera. Also the vids don't do it, just still photos

Jul 6, 2010 4:06 PM in response to w7ox

I'm thinking that just like a digital camera, if you rotate the camera, the photo displays wrong and you must rotate it. A mac may know how to display it, which is why it looks and displays fine on the iphone itself. But windows may not. Not really a huge issue. So for me, when I want to email a photo, I will have to hold the iphone in landscape when snapping pics

Jul 8, 2010 1:51 PM in response to zcuda

I must say it surprised not to see more people chiming in about this. When I had my 3G, I took many photos in portrait (phone held upright), and emailed them to many people. No issues then. Now, every photo I take in portrait, is displayed sideways. It must be rotated 90 degrees. Yet they look proper in the camera roll on the iphone.

Jul 9, 2010 10:48 AM in response to TechFrenzy

I took four pictures, one from each of the four rotations of the phone, and emailed them to my gmail account.

In the phone, they all displayed upright.

In gmail in IE, they all displayed upright.

In Outlook, only the pic taken with the phone rotated 90 degrees counter clockwise was upright. The other pictures were displayed with varying rotations.

I think it's an issue with the mail client.

Jul 9, 2010 6:23 PM in response to Mazarino

I have a case open with Apple regarding this issue and received this response:

"I have received word from the Engineers. So, the Engineers they have reviewed all the documentation and the emails and video you sent me and determined that the EXIF data on them (the pictures) is correct. The issue they feel, is not with the photos but rather the viewers of the photos the customer is using. No, they are not meaning you or the friends that are viewing the photos so don't be offended, I know how that sounds. What they are referring to when they say the EXIF data is the data attached to photos that includes information like the orientation, size, origin, camera maker, etc.. Since I am not familiar with 'viewers' or what the viewer is on an iphone I have sent a reply asking for more clarification on this and will contact you as soon as I have more. I apologize I do not know more at this time but I am still working on it. Please hang in there while I attempt to get more information. "

Camera still photo issue

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