iPad will not sync photos

I recently replaced an iPad that was working perfectly, except the screen cracked. The new one syncs with everything fine, except for photos. Photos worked perfectly on the original one. I am using iPhoto to sync. I haven't done anything differently than with the first iPad. I called the support line and after 90 minutes of trying everything from deleting the photo cache to creating screen shot photos and testing those, nothing worked. I am scheduled to go in and visit the genius bar. In the meantime, I am wondering, has anyone else seen this? Upon syncing, all items work fine, and the photos go through optimization. However, when it is done, it says it is syncing photos for a few seconds, then stops and gives the error: iPad can not sync because the file is missing. What file? Nobody seems to know.

iPad, iPhone OS 3.1.3, iPad

Posted on Jul 8, 2010 6:11 PM

19 replies

Sep 2, 2011 11:42 PM in response to thecarusogroup

Yes - deleting the ipod cache works. The problem seems to be related to having two devices. In my case I had synched the photos to an iPhone 3G. After the problem with the iPad the iPhone had the same problem. Now both devices are all OK.

Oct 16, 2011 11:24 AM in response to thecarusogroup

I have windows XP. I deleted my original cache and it was 1.2 gigs. I have 3500 photos in 12 folders. I made sure they were all .jpg files and no shortcuts. My total is only 7.93 gigs. When I deleted the cache, I restarted my computer and re-synched. It only copied one folder and one picture from my iPad. It is a 64 gig iPad with 46 gig free space.

I do not get any error messages.

Have tried 4 times now. I went back and checked each folder separately, (as opposed to "copy all photos); but the amount of space needed for photos never appears correctly on the "amount of space" bar at the bottom. I am baffled.

Anyone have another idea I can try??

nanoatl

Level 1

0 points

Nov 8, 2011 1:47 PM in response to thecarusogroup

Thank you all! New mac + fairly new ipod = everything except photos syncing, along with the "ipod cannot be synced - the required file cannot be found." 2 different calls to Apple, spoke with 2 different people, both of whom told me to do the exact same thing, and it didn't work either time. When I realized that everything BUT photos were syncing, despite the on-screen message, I came here. Thank you all SO much for your help, photos are back, and my ipod feels whole again. Thanks once again! I hope some day to be able to return the favor, or at least save someone else all the time and aggravation I went through.

Nov 12, 2011 5:43 AM in response to jpboon

it was so long i went without solving this........ this answer should be flagged as exemplar; then just let search those

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iPad will not sync photos