Apple Event: May 7th at 7 am PT
My MacBook Pro early 2015 boots fine then after putting password and hitting desktop it suddenly cuts out.
doesnt happen in safe mode
tried resetting smc and nv/pram no avail
attrmpted to boot into recovery, machine shuts down half way through loading
any ideas?
In safe mode the computer is booted with a reduced set of drivers and no login items. Given that the problem occurred with a new account, it clearly wasn't your account's login items.
Your next step is either a visit to the Apple Store or (after backing up the computer) wiping the drive and reinstalling the operating system. If the problem is something you've installed or something corrupted you don't want to return it to your computer so I'd avoid restoring from a backup or migrating applications. It should be safe to migrate your account though.
To avoid wasting time, I'd suggest just reinstalling the OS and then playing with the computer for a while. If it seems okay use Migration Assistant to migrate your data and then manually reinstall your software.
In safe mode the computer is booted with a reduced set of drivers and no login items. Given that the problem occurred with a new account, it clearly wasn't your account's login items.
Your next step is either a visit to the Apple Store or (after backing up the computer) wiping the drive and reinstalling the operating system. If the problem is something you've installed or something corrupted you don't want to return it to your computer so I'd avoid restoring from a backup or migrating applications. It should be safe to migrate your account though.
To avoid wasting time, I'd suggest just reinstalling the OS and then playing with the computer for a while. If it seems okay use Migration Assistant to migrate your data and then manually reinstall your software.
I did consider this, unfortunately the system restarts half way through loading recovery mode so I can’t get that far.
have a appointment booked at the “genius” bar, tho I suspect I will get their go-to response “you need a new logic bord, £500 please”
MacBook Pro (retina, 13-inch, early 2015)
processor 2.7ghz intel core i5
memory 8gb 1867 MHz DDR3
graphics intel iris graphics 6100 1536mb
serial number *********************
exactly as it came from the factory
so went to the store last night, at first he suspected FileVault so did a clean reinstall which failed so it’s now been booked in for
logic board replacement
SSD replacement
wifi card replacement
£799
thankfuly they are happy to do it under consumer law.
Just tried creating a new user account. Still does the same.
Try command option R to reboot in Internet recovery.
does the same, boots, asks for a wireless network and a password, then begins to load and poof gone again.
Your worst case is sounding likely....
Sounds like it doesn’t it
My only hope is the fact that it works fine in safe mode, that makes me think the hardware should be fine no?
Does your computer have a discrete video card?
It’s exactly as it came out of the factory. Not sure what that is.
Go to the Apple menu and select About this Mac. Look at the dialog box. It will tell you when it was made, how much RAM it has and what graphics card it is using.
Shutdown after login
