4K Apple TV won’t connect to internet
My new 4K Apple TV says I’m not connected to the internet. All my other devices beg to differ. What do I do?
I was finally able to get them setup using the Ethernet port. Thanks for the help
6 replies
how is it connected ?
some routers keep 2.4Ghz and 5Ghz wifi as separate networks and if the appletv use another one than the other devices
it could be the router needs to be setup to bridge them
if ones router is setup to use MAC address filtering the MAC address of the appletv needs to be added to the positive list
Wow, I didn’t understand half of what you just said. My router does put out a separate 5 and 2.5 networks. You can joineither independently and I tried to set up ATV with the option “use your device’” and that would not work either. I have tried to connect to both and both say ‘your network is not connected to the intetnet’. So I assume from that that the ATV sees the networks but thinks they are not online.
Thanks for your help
I have an Apple TV2 and 6 other Apple devices in my home that connect to the same networks and have been for years! Why would the newest APT not want to connect?
Other devices working doesn’t rule out the network. You will need to troubleshoot as above
Then it is not properly connected to the network.
If on wifi try ethernet
Make sure DNS is set to auto (settings - network)
Ensure router has port 123 open (refer to manual if unsure)
To see a current status of the network get a report from istumbler, netstumbler or similar. Look for signal strength, noise and nearby networks
Test on another network
4K Apple TV won’t connect to internet