ios 12.1.1 Facetime icon within messages app is grayed out

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Level 1

51 points

ios 12.1.1 Facetime icon within messages app is grayed out

Updated my iPhone 5s to ios 12.1.1. In the messages app, when clicking on the '>' next to the contacts name, there are three options displayed . Audio, Facetime, and 'i' (info). The Facetime icon is now grayed out. The icon was present and working perfectly with 12.1. I have tried all the usual Facetime restart stuff(toggle off, sign out/back in) still no luck. Any help will be appreciated.

It is to be noted that my Facetime app is working and if I drill down into the contact details via the messages app, the option to Facetime the contact is available there. It is the grayed out Facetime icon in the messages contact name/header that has me stumped.

iPhone 5s

Posted on Dec 11, 2018 9:36 PM

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Answer 1

Dec 11, 2018 10:11 PM in response to bazilh

I believe those are supposed to be gray there on that pop-down panel. Regardless, all three including FaceTime are still "hot" so tap away as desired.

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Answer 2

Jan 8, 2019 1:02 AM in response to bazilh

I updated from iOS 12.1 to 12.1.2 and it went from being alive and hot in every conversation (even when it shouldn't have been) to now cold and dead in every conversation. Probably because it's still not completely baked what with the new Group FaceTime stuff or whatever. I believe iOS 12.1.3 is going to be ready for prime time soon. 🤞🏻

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Answer 3

bazilh Author

Level 1

51 points

Dec 11, 2018 10:30 PM in response to Toot Uncommon

Thx. I guess what I meant to say in my original post is that the Facetime icon is faded out and non-functional. I see the color of the other icons is gray, however the Facetime icon is almost transparent-like in appearance. If you click on the icon, nothing happens. Again, if you drill down into the contact via the 'i' icon, you can see the Facetime options there and those icons are functional and Facetime works. I hope this made my issue a little clearer.

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Answer 4

Dec 12, 2018 2:02 PM in response to bazilh

Huh. Here still with iOS 12.1 I have the opposite affect. It's non-faded, hot-tappable in every conversation even if any or all addresses are non-FaceTime-able even for SMS short codes and does in fact initiate a FaceTime call whether FaceTime-connectable or not! Could they have chilled it out in iOS 12.1.1 because it's not completely baked? In any case, I'm confident that the imminent iOS 12.1.2 will fix it.

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Answer 5

bazilh Author

Level 1

51 points

Dec 12, 2018 6:12 PM in response to Toot Uncommon

Thanks for the info, much appreciated. I was going to go down the road of doing a restore to see if that fixes the issue, but I think I'll just hold off until the next update to see what happens. Thanks again.

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Answer 6

Jan 7, 2019 3:23 AM in response to bazilh

bazilh - did you end up udating to the 12.1.2 and having this issue fix? I have the same issue, but mine was fine with the 12.1.1 and when updated to 12.1.2 it was fine for a short period of time (didn't really notice it wasnt though) and now it is grayed out. There is another thread in support about the same issue. No answers yet. Didn't see your name pop up in that thread so was wondering if you had a fix for it. Thanks!

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Answer 7

bazilh Author

Level 1

51 points

Dec 12, 2018 10:45 AM in response to bazilh

Here is a screenshot showing the issue. The Facetime icon is somewhat transparent and does nothing when pressed.

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