User profile for user: firas226
firas226 Author
User level: Level 1
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affected solid-state drive

I have received the following email from Apple company :


Apple has determined that a limited number of 128GB and 256GB solid-state drives (SSD) used in 13-inch MacBook Pro (non Touch Bar) units have an issue that may result in data loss and failure of the drive. These units were sold between June 2017 and June 2018.Our records show that you have a MacBook Pro with an affected solid-state drive. Apple will service your drive, free of charge.


I need a service provider.


Thank you


Firas Abu Al-Haija

Posted on Dec 13, 2018 5:17 AM

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User profile for user: Grant Bennet-Alder
Grant Bennet-Alder
User level: Level 10
140,849 points

Posted on Dec 13, 2018 8:17 AM

Using any apple.com page, including this one, scroll to the bottom of the page and make certain the flag of your country has been selected. Then use the "find-a reseller" link you see at the bottom of the page locate an Apple-owned service provider or Mac reseller.


Find a reseller


.

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User profile for user: Grant Bennet-Alder
Grant Bennet-Alder
User level: Level 10
140,849 points

Dec 26, 2018 7:46 AM in response to azjess

azjess--

Welcome to the Apple User-to-User Support Communities.


Apple Engineering, Marketing, and Support personnel do not generally answer queries here.

If you are looking for a response from an Apple employee, I suggest you contact Applecare.


The original Poster asked 'how to find a service provider', and an answer has been suggested.


If you have a follow-on question, Readers would be happy to help. Please explain what information you are looking for.

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This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

affected solid-state drive

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