Apple Podcasts app wants Restrictions Disabled to Open

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Apple Podcasts app wants Restrictions Disabled to Open

I am trying to open the Apple Podcasts app on my iPhone, but get a pop-up box that says "Restrictions Enabled - Certain apps, features, or services can't be seen or used when Restrictions are on. To use this app, turn Restrictions off.

First of all, it took me forever to find those Restrictions - apparently, on my phone, they are hiding under Settings - Screen Time - Content & Privacy Restrictions (On my husband's iPhone, they show up as just Restrictions und Settings - General....) But the 'Content & Privacy Restrictions is NOT turned on! I even tried to turn it on, made sure EVERYTHING is allowed, including the PodCast app - but the app still won't open.

Help, please!!!

iPhone XS

Posted on Dec 13, 2018 7:29 AM

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Answer 1

Dec 13, 2018 5:42 PM in response to Andrea7180

If the store says "open"., the app is on your phone. Somewhere.

Try this. Restrict the Podcast app in Content & Privacy Restrictions. Restart the phone. Unrestrict it.

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Answer 2

Dec 13, 2018 10:14 AM in response to Andrea7180

What other troubleshooting steps have you taken? Restarted your phone? Reset all settings (bit of a pain but it might work)? Restored from a back up? Restored as new?

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Answer 3

Andrea7180 Author

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Dec 13, 2018 8:05 AM in response to IdrisSeabright

Downtime is off, and so are the restrictions, but the app still won't open. Like I said, I've tried it with entire Restrictions off, and I've tried it with restrictions on, but making sure EVERYTHING - including specifically the Podcast app were allowed, but neither would let me open the app.

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Answer 4

Andrea7180 Author

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Dec 13, 2018 11:39 AM in response to IdrisSeabright

Just now tried the restart and the reset - still not working.

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Answer 5

Andrea7180 Author

Level 1

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Dec 14, 2018 7:25 AM in response to IdrisSeabright

Thank you so much --- this one did the trick!!

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Answer 6

Dec 14, 2018 9:33 AM in response to Andrea7180

I'm glad to hear that as I was running out of ideas!

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Answer 7

Dec 13, 2018 7:42 AM in response to Andrea7180

The reason things are in a different place on your phone than on your husband's is that you have different versions of iOS on your phones. You obviously have iOS 12. Your husband has something earlier.

Go to Settings>Screen Time> Downtime and make sure it's off. Go to Settings>Screen Time>App Limits and make sure that you haven't set a limit for the app.

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Answer 8

Dec 13, 2018 12:58 PM in response to Andrea7180

Try deleting the app?

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Answer 9

Andrea7180 Author

Level 1

14 points

Dec 13, 2018 2:02 PM in response to IdrisSeabright

The app isn't even on my phone. I may have deleted it at some point in the past. When I go into the App Store and search for 'podcast' it shows up only with the 'Open' option.

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Apple Podcasts app wants Restrictions Disabled to Open

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