You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Sound cuts out during calls

Sometimes when talking on my iPhone the sound cuts out sporadically for about a second at a time. The problem is substantial and decrese call quality massivly since it's hard to understand the person on the other end. I have this problem with both the regular phone function as well as WhatsApp voice calling.


iPhone X (iOS 12.1)

iPhone X

Posted on Dec 13, 2018 11:37 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 16, 2018 6:51 AM

Greetings, Rubbestad.


I see that, while you're on a phone call, the sounds stops working and you're unable to hear the caller. The same issue happens when you're using WhatsApp as well, and I'm happy to help.


If you can't hear a person on a call or voicemail or if the sound isn't clear on your iPhone -- This article provides the information and steps that you need.


Take care!

2 replies
Question marked as Top-ranking reply

Dec 16, 2018 6:51 AM in response to Rubbestad

Greetings, Rubbestad.


I see that, while you're on a phone call, the sounds stops working and you're unable to hear the caller. The same issue happens when you're using WhatsApp as well, and I'm happy to help.


If you can't hear a person on a call or voicemail or if the sound isn't clear on your iPhone -- This article provides the information and steps that you need.


Take care!

Sound cuts out during calls

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.