money taken from the bank account, but 0€ on my apple funds

Hi,

yesterday I tried to top up my apple account, there seem to have been a problem, because money was taken from my bank account, but my funds are still 0€, haven't been topped up. Who can I contact or what to do?

Thanks!

Posted on Dec 13, 2018 11:16 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 14, 2018 12:31 AM

Have you tried logging out and back into the account and seeing if your balance updates ? If it doesn't, contact iTunes Support : http://www.apple.com/support/itunes/ww

2 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

money taken from the bank account, but 0€ on my apple funds

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.