Yesterday I purchased ten movies. Two of the will not download from iTunes. I've checked everything I can think of. I have an internet connection, the library is identified in iTunes and software is updated. Why am I getting a 3201 for only two movies of the ten I purchased? How do I fix it?
Hey brianfromvirginia,
Thanks for using Apple Support Communities. I see in your post that you receive an error message when you attempt to download content from iTunes on your computer. I'm here to help. In most cases, this error message suggests there could be a network connectivity related. Are you able to access Safari and the App Store at the same time you're receiving this error message? If so, try starting your Mac into safe mode to see if you're able to download these files from there.
Use safe mode to isolate issues with your Mac
If you still have an issue after that, I suggest trying the steps in this support article:
If you see an error in iTunes on your Mac or PC
Let me know the results.
Regards.
download err 3201
