Apple Pencil 2 and 2018 iPad Pro stutter issue

Got an issue with my brand new iPad. I just upgraded from gen 1 with the original Apple Pencil and didn’t have this issue. Seems to persist across all apps. Pen seems to lose connection with the screen mid stroke and I get an annoying stutter.


Also before anyone says “you’d never draw with a line like that anyways” this is the only way I can get the issue to repeat itself while showing what I mean by the problem.


Anyone else run run into this issue? How do I fix it? Annoying problem for such expensive hardware...

iPad Pro 12.9-inch, 3rd Gen, Wi-Fi

Posted on Dec 14, 2018 8:42 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 16, 2018 2:55 PM

This is is known issue among users, at this early stage.

No one knows if this is either a hardware or software issue, as of yet.

Also, no way to know if Apple has received enough feedback about this issue for them to be alerted to start working on a fix.

At this early stage, if you are still under the 14 day return policy, you could try returning the iPad Pro unit you have now and exchange it for another and test your Apple Pencil and replaced iPad Pro plugged into power in the store, to check if new units have this same issue or not, before you leave the store with another iPad Pro.

OR

Return it for now and get your money back.

OR

Keep the unit and hope enough feedback gets submitted to alert Apple that there is an issue with iPad Pro/Apple Pencil when the iPad is plugged into power.

Also, you might want to test Apple Pencil response without the matte screen protector, just to make sure this is not problematic of the screen protector.

Apple will never test for third party screen protection add-ons as Apple never recommends these for any iDevice.

AND/OR

Before you decide to return that iPad Pro, you can try and contact Apple here, directly, via the link below.


Contact - How to Contact Us - Apple


Talk calmly with Apple customer employees about your iPad Pro issues to them, first.


Also, I would post feedback directly to the feedback link below.


iPad Feedback


http://www.apple.com/feedback/ipad.html


The more feedback that gets posted about this new 2018 iPad Pro issue to Apple, the faster that cognizant Apple teams get alerted and start putting a fix into action for future iOS update release.


Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel , but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.



Good Luck to You!





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3 replies
Question marked as Top-ranking reply

Dec 16, 2018 2:55 PM in response to sharayah146

This is is known issue among users, at this early stage.

No one knows if this is either a hardware or software issue, as of yet.

Also, no way to know if Apple has received enough feedback about this issue for them to be alerted to start working on a fix.

At this early stage, if you are still under the 14 day return policy, you could try returning the iPad Pro unit you have now and exchange it for another and test your Apple Pencil and replaced iPad Pro plugged into power in the store, to check if new units have this same issue or not, before you leave the store with another iPad Pro.

OR

Return it for now and get your money back.

OR

Keep the unit and hope enough feedback gets submitted to alert Apple that there is an issue with iPad Pro/Apple Pencil when the iPad is plugged into power.

Also, you might want to test Apple Pencil response without the matte screen protector, just to make sure this is not problematic of the screen protector.

Apple will never test for third party screen protection add-ons as Apple never recommends these for any iDevice.

AND/OR

Before you decide to return that iPad Pro, you can try and contact Apple here, directly, via the link below.


Contact - How to Contact Us - Apple


Talk calmly with Apple customer employees about your iPad Pro issues to them, first.


Also, I would post feedback directly to the feedback link below.


iPad Feedback


http://www.apple.com/feedback/ipad.html


The more feedback that gets posted about this new 2018 iPad Pro issue to Apple, the faster that cognizant Apple teams get alerted and start putting a fix into action for future iOS update release.


Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel , but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.



Good Luck to You!





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Apple Pencil 2 and 2018 iPad Pro stutter issue

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