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Swiftharbor Author

Level 1

17 points

Elevation Gain Problem With Series 4 Apple Watch

My new series 4 Apple Watch will not display any elevation gain in the Workout app. The display for outdoor cycling stays stuck on "0 FT ELEV" despite miles of pedaling up and down hills. The watch is paired to my iPhone X.

My wife also has a new series 4 Apple Watch paired to her iPhone 8 plus. Hers displays the correct elevation gain. I have unpaired both watches and re-paired them to the opposite iPhones - mine to her 8 plus and hers to my X. When I do that my watch works properly when paired to the 8 plus and her watch fails when paired to my X. In other words, both watches display the proper elevation gain when paired to the 8 plus and both watches fail to display this when paired to my iPhone X.

I have tried many things:

The OS is up to date on the phones and the watches.

The activity and health app data is correct.

I have unpaired and re-paired the watch a half-dozen times.

I have powered off and on the watch and phone.

I have taken the watch to the Genius Bar at my local Apple store.

I have spoken to Apple telephone support. That is being referred to an "engineer".

I have installed a third party barometer app on the watch and the phone, and both display the correct altitude.

Any ideas ?

Apple Watch

Posted on Dec 15, 2018 10:12 PM

Best reply

Veelia

Level 1

14 points

Posted on Mar 27, 2019 3:21 PM

I had the same problem with a new Apple 4 watch and an iPhone 7. No elevation gain, unless I turned the phone off.

Then I went the phone's privacy settings and made sure location services were on and also enabled "Motion and Fitness." Now the elevation gain works!

View in context

44 replies

Jan 13, 2019 12:10 PM in response to Swiftharbor

I guess this points to th iPhone X being the issue. I would look at taking it back again as this should record the evaluation. My iPhone X does and I see no reason why yours doesn’t. Ta

Jan 13, 2019 3:46 PM in response to Swiftharbor

Yes iPhone XS is great phone. I have the max Xs larger but fantastic. Ask about trade in for your IPhone X Ta

Jan 22, 2019 11:59 PM in response to Swiftharbor

There was a software update last night for the Watch 5.1.3. See if that helps the issue. Ta

Swiftharbor Author

Level 1

17 points

Jan 23, 2019 6:37 AM in response to seanfromllanelli

Thanks Ta,

The update is scheduled to install tonight. I'll let you know how it works.

Jan 23, 2019 6:42 AM in response to Swiftharbor

I am having same problem. My new apple series 4 paired with iphone xs max is showing 0 elevation gain. When i use strava app on apple watch, strava app starts showing the elevation gain

Jan 23, 2019 6:43 AM in response to imran_hafeez

I have installed new on 5.1.3 and still issue is continuing

Jan 23, 2019 6:54 AM in response to imran_hafeez

I susgest you go Apple Store for them to exam it. As a we have run it’s course with ideas. Ta

Jan 23, 2019 7:00 AM in response to seanfromllanelli

I am using them one at a time.

I did cycling on same route using workout app only and elevation gain was 0

I did cycling on same route using strava app only and elevation gain was 34M

Jan 24, 2019 12:10 PM in response to Philly_Phan

Sorry no idea are answering or a question to other post? So not really sure what you are asking. Ta

Jan 24, 2019 12:13 PM in response to Philly_Phan

You will get no notifications unless there are already in the Watch. Like reminders. Are one and calendar is the other. Ta

Philly_Phan

Level 7

20,707 points

Jan 24, 2019 12:36 PM in response to seanfromllanelli

Hmmm... I'll have to play around a bit when I get the Watch. Thanks.

Jan 24, 2019 12:51 PM in response to Philly_Phan

Deleted

Feb 7, 2019 10:57 PM in response to Swiftharbor

The issue is iPhone not the Watch. Get the iPhone to a Apple Store for them to examine. Or call Apple support

Feb 8, 2019 6:25 AM in response to Swiftharbor

Well not an answer anyone wants to hear. Strange it works for some and not for others. Thanks for the update.

Elevation Gain Problem With Series 4 Apple Watch