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Level 1

4 points

My XR can’t touch screen

My mobile phone only bought for 16 days, and the touch screen could not be used. No water, heavy fall, no new trauma on the outside. You can use the headset to answer the call. I have tried forced shutdown and restarted, and it has not returned to normal.

iPhone XR

Posted on Dec 16, 2018 2:38 PM

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1 reply

rose_10

Community Specialist

Dec 19, 2018 6:19 AM in response to 晓艺

Hello 晓艺,

Thank you for reaching out in Apple Support Communities. I understand you aren't able to use the touch screen on your iPhone XR. I can help with this. Since a force restart didn't work, I would suggest having it looked at by a technician. You can locate a store and make an appointment by using the following link.

Apple - Find Locations

Take care.

My XR can’t touch screen

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