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FaceTime icon grayed out in messages app

The FaceTime video chat icon is grayed out in the messages app. I did not change any of my settings and the icon is like that for all of my contacts. Even the contacts that have iPhones. Someone please help.

iPhone 5s

Posted on Dec 17, 2018 10:12 AM

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Question marked as Top-ranking reply

Posted on Dec 19, 2018 1:58 PM

Hello and welcome to Apple Support Communities, Ethannnn_25!


I see you've noticed that the FaceTime option is greyed out within Messages. I'd be happy to look further into what may be happening with you.


First, try the steps outlined in this article: If you can't make a FaceTime call on your iPhone, iPad, or iPod touch


If that doesn't help, please respond to the following:

  1. Are you able to FaceTime from the FaceTime app or Phone app?
  2. Are you using the latest update on your iPhone?

Thank you for using Apple Support Communities.

Have a great day!

77 replies

FaceTime icon grayed out in messages app

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