Apple Pencil 2 Bluetooth Issues

It just stops working. It detects but completely unresponsive. Only a day old. :(

Tried everything - resetting, rebooting, etc.


CHEAP.

Posted on Dec 18, 2018 12:14 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 20, 2018 9:43 AM

Hello nadamew,



Thanks for that info and choosing the Apple Support Communities. If I understand correctly, you are having issues with your new Apple Pencil. To help with your situation, please follow the steps below and then contact Apple for further help.



  1. Make sure to center your Apple Pencil on the magnetic connector on the right edge of the iPad.
  2. Restart your iPad, then try to pair again.
  3. Go to Settings > Bluetooth and make sure that Bluetooth is turned on.
  4. On the same screen, look under My Devices for your Apple Pencil. If you see it, tap . Then tap Forget this Device.
  5. Connect your Apple Pencil in to your iPad and tap the Pair button when it appears after a few seconds. 
  6. If you don't see the Pair button, wait for one minute while your Apple Pencil charges. Then try connecting your Apple Pencil again and wait until you see the Pair button.
  7. If you still don’t see the Pair button, contact Apple Support.




Use Apple Pencil with your iPad or iPad Pro

Contact Apple Support 



Cheers!

6 replies
Question marked as Top-ranking reply

Dec 20, 2018 9:43 AM in response to nadamew

Hello nadamew,



Thanks for that info and choosing the Apple Support Communities. If I understand correctly, you are having issues with your new Apple Pencil. To help with your situation, please follow the steps below and then contact Apple for further help.



  1. Make sure to center your Apple Pencil on the magnetic connector on the right edge of the iPad.
  2. Restart your iPad, then try to pair again.
  3. Go to Settings > Bluetooth and make sure that Bluetooth is turned on.
  4. On the same screen, look under My Devices for your Apple Pencil. If you see it, tap . Then tap Forget this Device.
  5. Connect your Apple Pencil in to your iPad and tap the Pair button when it appears after a few seconds. 
  6. If you don't see the Pair button, wait for one minute while your Apple Pencil charges. Then try connecting your Apple Pencil again and wait until you see the Pair button.
  7. If you still don’t see the Pair button, contact Apple Support.




Use Apple Pencil with your iPad or iPad Pro

Contact Apple Support 



Cheers!

Jan 8, 2019 6:57 AM in response to Battlefield Mick

The Apple store people took an hour to figure out how to re-connect it in order to see the pencil item number. The only thing that worked in the end was network setting reboot.


It MIGHT be the bluetooth interference, as everything is at this G and there's WIFI wars sometimes in apartment complexes. Which is an issue, given they keep taking ports away when bluetooth is not yet trustworthy/stable. If it can't handle just keyboard and pencil - start adding speakers and headphones to it! Sure!


They gave me a new pencil and it is working fine now. Still - kinda dodgey. I don't receive items that doesn't work out of the box these days - even when shopping cheap items from China on ebay.

Jan 8, 2019 5:43 AM in response to nadamew

So I am with you on the frustration level. I have had my IPad Pro 11" and Apple pencil for about a month. Everything was working as I would expect an Apple product to. I use the pencil a lot to write and journal, and when I went to start writing this morning, I noticed that every time I undocked the pencil, it would lose it's bluetooth connection. I have tried everything, including reinstalling firmware, to get this thing to work, but it keeps doing the same thing. For a device that is supposed to be BETTER than a PC and coming from someone who has been an avid Apple product user, I am extremely disappointed. I have an appointment on Thursday with an authorized apple rep, set up through apple chat support. It seems to me that Apple is losing it's edge. Perhaps it is time for me to stop trusting that their product will "just work" as I have always expected.


Jan 8, 2019 6:06 AM in response to Battlefield Mick

So I am with you on the frustration level. I have had my IPad Pro 11" and Apple pencil for about a month. Everything was working as I would expect an Apple product to. I use the pencil a lot to write and journal, and when I went to start writing this morning, I noticed that every time I undocked the pencil, it would lose it's bluetooth connection. For a device that is supposed to be BETTER than a PC and coming from someone who has been an avid Apple product user, I am extremely disappointed.
Perhaps it is time for me to stop trusting that their product will "just work" as I have always expected.

I stopped believing in the whole “it just works” old Apple Mantra once Apple, under Mr. Cook, started to slip and release product and Mac OS and iOS releases that started to become problematic.

Around the time of iOS 8 and OS X 10.10 Yosemite nearly 5 years, ago, if memory serves.

Since then, I never, EVER blindly just upgrade/update any of my computers or iOS devices, any longer.

The OSes are just to buggy, at release, and takes Apple teams practically the entire iOS developement cycle to get it all ironed out!

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Apple Pencil 2 Bluetooth Issues

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