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User profile for user: Kmietz
Kmietz Author
User level: Level 1
4 points

Headphone jack on iPhone

Sound is okay with no headphone cable plugged in. No sound is coming out of the headphone jack when headphones are plugged in. I've tried several sets of headphones with no success. Mute is off. Any suggestions for troubleshooting?

iPhone 6 Plus

Posted on Dec 18, 2018 11:31 AM

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User profile for user: Ferd II
Ferd II
User level: Level 10
104,761 points

Posted on Dec 18, 2018 11:37 AM

Kmietz,


Try the advice listed in: If your headphones don't work with your iPhone, iPad, or iPod touch - Apple Support

  1. "Check for debris in the headphone port on your iPhone, iPad or iPod touch. 
  2. Check your headphone cable, connector, remote, and earbuds for damage, like wear or breakage. 
  3. Look for debris on the meshes in each earbud. To remove debris, gently brush all openings with a small, soft-bristled brush that's clean and dry. 
  4. Firmly plug your headphones back in. If your iOS device has a case, remove the case to get a firm connection. 

If your headphones still aren't working, follow the steps below for your issue."...


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User profile for user: Ferd II
Ferd II
User level: Level 10
104,761 points

Dec 18, 2018 11:37 AM in response to Kmietz

Kmietz,


Try the advice listed in: If your headphones don't work with your iPhone, iPad, or iPod touch - Apple Support

  1. "Check for debris in the headphone port on your iPhone, iPad or iPod touch. 
  2. Check your headphone cable, connector, remote, and earbuds for damage, like wear or breakage. 
  3. Look for debris on the meshes in each earbud. To remove debris, gently brush all openings with a small, soft-bristled brush that's clean and dry. 
  4. Firmly plug your headphones back in. If your iOS device has a case, remove the case to get a firm connection. 

If your headphones still aren't working, follow the steps below for your issue."...


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Headphone jack on iPhone

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