You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

âș If you can't accept iCloud Terms and Conditions... Learn more >

âș If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Headphone Port Does Not work

I got a new Iphone XS two weeks ago but when I plug in any of my headphones, the music plays out-loud and does not recognize the headphone jack being plugged in. My phone charges fine in the same port. I have tried multiple headphones and cleaning out the port but nothing has worked.

iPhone XS

Posted on Sep 3, 2019 7:11 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 3, 2019 3:22 PM

Hello,


See this: If your headphones don‘t work with your iPhone, iPad, or iPod touch


If no help, see these steps:


1) Open the Control Center

2) 3D press (or long press) on the music controls

3) Select the output option (little up-arrow with circles)

4) Select headphones


Good luck.

1 reply

Headphone Port Does Not work

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.