Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.
Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >
Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
📰 Newsroom Update
Voice Memos update brings Layered Recordings to iPhone 16 Pro and iPhone 16 Pro Max. Learn more >
Voice Memos update brings Layered Recordings to iPhone 16 Pro and iPhone 16 Pro Max. Learn more >
This problem occurs when taking pictures at night with lights. I know phone cameras have lens flare, but this seems to be far worse than lens flare, and it only happens on iPhones while the Pixel phones seem to work flawless.
Does this have to do with the coating on the iPhone camera glass?
iPhone XS
Still having the same issue its really annoying
I went to apple store in dubai
They advised me to change the camera
I have replaced it twice!!! Still getting the same issue
I raised a complain to consumer rights they spoke to Apple...apple called me then after providing them all the proofs about the issue
They came back saying
Ohh this normal and expected behavior and this is their reply below......
....kindly note what is seen in the photos you shared are effects of lens flare. This is expected behaviour and happens when a bright source of light is shining through the lens and is a common occurrence in photography. Therefore, Apple will be unable to meet your request....
During the Phan call agent was trying to make me believe that the issue am facing same as when u want to shoot against the sun
And the colored flare Will appear in the shot
Apple should know our issue is the camera duplicates the light or ghosting the light in dark place in the pic
Finally I replaced the whole mobile and still having same issue.
However Mobiles with 300$ or even less doesn't give the same result ... By the way I have tried all iphone models starting from iPhone 8 till xs max all having the same issue but due to camera spec in xs max it's very obvious
Still having the same issue its really annoying
I went to apple store in dubai
They advised me to change the camera
I have replaced it twice!!! Still getting the same issue
I raised a complain to consumer rights they spoke to Apple...apple called me then after providing them all the proofs about the issue
They came back saying
Ohh this normal and expected behavior and this is their reply below......
....kindly note what is seen in the photos you shared are effects of lens flare. This is expected behaviour and happens when a bright source of light is shining through the lens and is a common occurrence in photography. Therefore, Apple will be unable to meet your request....
During the Phan call agent was trying to make me believe that the issue am facing same as when u want to shoot against the sun
And the colored flare Will appear in the shot
Apple should know our issue is the camera duplicates the light or ghosting the light in dark place in the pic
Finally I replaced the whole mobile and still having same issue.
However Mobiles with 300$ or even less doesn't give the same result ... By the way I have tried all iphone models starting from iPhone 8 till xs max all having the same issue but due to camera spec in xs max it's very obvious
I have the same problem and Apple should fix it. 1299 for a phone with problem the same
I bought an Xs Max 3 days ago and this also happens to me. The reflection of the light source changes place if you vary the angle. I think I'll go change my phone as it seems that many people don't have this problem.
Wow, yes! I literally just posted about the exact same issue! - iPhone XS Max Camera 'ghosting' issue? (l… - Apple Community
It seems way worse than any of my previous iPhones! :-(
Yikes! Okay, that's actually really bad. I have a feeling this is more of a hardware problem than software, which means we'll have to return our devices and hope the replacement ones work properly.
same here!!!!! iPhone XS
im having this issue. Did replacing your phone help?
Not at all
I changed my phone and the problem still the same.
Same here xs max . Thanx apple :)
Same here, XS that I just got Friday. Ghost images of any bright light. It's terrible, I'm sending it back for refund.
Has anyone experienced light reflection on their iPhone XS/XS Max?
