itunes won’t allow me to backup my iphone x. It only wants to restore from a backup.

I’ve had my iPhone X (iOS 12) for about 2 months now, and I’m trying trying to do my first backup to iTunes on my Windows 10 pc. iTunes doesn’t give me an option to backup my device. It assumes that this is a brand new device and that I want to do a fresh install from one of my previous iPad backups. This is the first time that I’ve connected this iPhone to iTunes. I can’t get past the restore page. How do I back it up?


Posted on Dec 19, 2018 6:39 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 19, 2018 6:50 PM

Since it is the first time you are connecting the iPhone, you need to select set up as a new iPhone and after this, you will be able to back up your iPhone to iTunes.


Don't worry this will not erase any data on your iPhone.



2 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

itunes won’t allow me to backup my iphone x. It only wants to restore from a backup.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.