User profile for user: jhnnylm
jhnnylm Author
User level: Level 1
6 points

Podcast app "Can't connect right now"

Apple Podcast App browse and search tab not working due to "Can't connect right now"


Went to Hong Kong Festival Walk Apple Store today, and all the staff's iPhone podcast app suffer from this problem too, they were literally like asking everyone on the staff team there around, and everyone is puzzled at why this is happening.


Everyone tried the restart, re-login iCloud, reinstall app, switching WiFi/Ceullar, checking against each others' phone for setting differences, and still didn't work.


Ironically, the first staff I approached, his iPhone Podcast app works! While the rest of us couldn't get the Broswe and Search function working.


Genius bar said never seen anything like that as well, spoke with hotline, upgraded to latest iOS just then, still wouldn't work.


Hotline technican said it's not the server problem, so strange...


Regional black-out? But one of the staff's works! How so?


Both my iPhone X and iPad (6th) 2018, and staffs' iPhone X or XS suffers too.


Any insights?...

iPhone X

Posted on Dec 20, 2018 6:17 AM

Reply
Question marked as Top-ranking reply
User profile for user: kkylui
kkylui
User level: Level 1
36 points

Posted on Dec 28, 2018 8:16 PM

It was an old problem affecting Hong Kong and Swiss iTunes Store (may be some more locations) back in 2017 when iOS 11 was launched. It was solved around May 2018 (https://discussions.apple.com/thread/8363393), but I too experience the same problem again after updating to ios 12.1.2.


Hong Kong Apple Store staff were ignorant and incompetent as always. I believe the staff with the app working was using older ios.


You can try switching to iTunes store of another location and see if the problem still appears. I switched to Japan store and podcasts app works normally.


I've sent a complaint email to "podcastsupport@apple.com". I suggest you to do the same. But you better be patient as Apple Support tends not to be helpful too.


View in context
3 replies
Question marked as Top-ranking reply
User profile for user: kkylui
kkylui
User level: Level 1
36 points

Dec 28, 2018 8:16 PM in response to jhnnylm

It was an old problem affecting Hong Kong and Swiss iTunes Store (may be some more locations) back in 2017 when iOS 11 was launched. It was solved around May 2018 (https://discussions.apple.com/thread/8363393), but I too experience the same problem again after updating to ios 12.1.2.


Hong Kong Apple Store staff were ignorant and incompetent as always. I believe the staff with the app working was using older ios.


You can try switching to iTunes store of another location and see if the problem still appears. I switched to Japan store and podcasts app works normally.


I've sent a complaint email to "podcastsupport@apple.com". I suggest you to do the same. But you better be patient as Apple Support tends not to be helpful too.


Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Podcast app "Can't connect right now"

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up