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User profile for user: apostolos1
apostolos1 Author
User level: Level 1
7 points

Unable to activate, An update is required to activate your iphone




I have an iPhone 7 (model A1778). Bought in May 2017.


I was trying to update the iOS. Upon finishing with the update I got the following message: "Unable to activate, An update is required to activate your iphone". On iTunes I got the message "The iPhone could not be updated because the activation information could not be obtained from the device". I tried to restore the device, and was still getting the same error message. I then went to an Apple Store and they told me that this was a quite "unique" issue. They were unable to fix it as "it did not appear to be a software issue", and my iPhone is unfortunately past the warranty period by 7 months. What's next? Shall I throw it in the rubbish bin?

Posted on Dec 20, 2018 2:21 PM

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User profile for user: i_rina
i_rina
User level: Community Specialist

Posted on Dec 22, 2018 2:18 PM

Hello apostolos1,


Thank you for using Apple Support Communities.


I understand that you are having an issue activating your iPhone after updating iOS. I would refer you to the following support article for assistance in activating your iPhone.


If you can't activate your iPhone


Best regards.

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Unable to activate, An update is required to activate your iphone

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