ipad pro 11 keeps losing internet connection

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ipad pro 11 keeps losing internet connection

My iPad Pro 11 constantly loses connection to the internet. I know it’s not a router problem as my iPad Air and iPhone do not lose connection at the same time. I run internet checker on my iPad Pro at the same time as on my iPad Air. The former says there’s no internet connection whilst the latter confirms a strong and constant connection. I’ve checked with my ISP and they confirm no disconnects to my router.

I’ve checked router settings accord with Apple recommendations.

iPad Pro 11-inch Wi-Fi, Cellular

Posted on Dec 21, 2018 1:20 PM

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Answer 1

Top-ranking reply

Tisnorm Author

Level 1

8 points

Dec 26, 2018 12:32 PM in response to brenden dv

Having visited my local Apple store I took their advice and did a full reset of my IPad Pro via iTunes. I set up as a new iPad ... ie not using my iCloud stored data. This was a hassle as I had to reload apps etc. However it has solved the WiFi drop off problem.

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Answer 2

brenden dv

Community Specialist

Dec 23, 2018 9:27 AM in response to Tisnorm

Hello and welcome to Apple Support Communities, Tisnorm!

I understand you've noticed that your iPad Pro constantly loses connection to Wi-Fi. I'd be happy to provide information to help you out.

Try the following steps to troubleshoot: If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

I hope this information helps you out.

Have a great weekend!

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ipad pro 11 keeps losing internet connection

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