Mac Mail

Question

Level 1

51 points

Mac Mail

I just cannot get Mail running again after it failed ("crashed").

It was all working normally until I was advised to update Safari due to 'Security Issues'. I did that and now the Mail stopped working completely.

I can only Get or Send Mail messages in my ISP (Virgin Media) account, where I can use it like a normal mail service.

I've also tried using System Preference to Delete then add it as a new mail - no luck, I get as far as in this screenshot:

But I keep clicking on the blue 'Next' button and nothing happens!

Please help me to sort this problem out.

Thank you.

makey.

Posted on Dec 22, 2018 7:00 AM

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Answer 1

BDAqua

Level 10

250,253 points

Dec 24, 2018 7:34 AM in response to makey

To find out if it's system wide or user specific, try this...

Open System Preferences>Users & Groups, unlock the lock, click on the little plus icon, make a new admin account, log out & into the new account.

Does it work in the new account?

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Answer 2

Eric Root

Level 10

685,227 points

Dec 22, 2018 10:30 AM in response to makey

Have you tried adding the account in Mail/Preferences/Accounts? You may need to quit System Preferences to do that.

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Answer 3

BDAqua

Level 10

250,253 points

Dec 30, 2018 3:42 PM in response to makey

Yes...

1. Start up from macOS Recovery

To start up from macOS Recovery, turn on your Mac and immediately press and hold one of the following combinations on your keyboard. Command-R is generally recommended, especially if you never installed macOS Sierra 10.12.4 or later.

Command (⌘)-R

Install the latest macOS that was installed on your Mac.

Option-⌘-R

Upgrade to the latest macOS compatible with your Mac.

Shift-Option-⌘-R

Install the macOS that came with your Mac, or the closest version still available.

Release the keys when you see the Apple logo, a spinning globe, or a prompt for a firmware password. When you see the Utilities window, you've started up from macOS Recovery.

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Answer 4

BDAqua

Level 10

250,253 points

Dec 28, 2018 11:20 AM in response to makey

What OS version are you running?

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Answer 5

BDAqua

Level 10

250,253 points

Dec 31, 2018 7:00 AM in response to makey

What Ports & Authentication are you using?

https://community.virginmedia.com/t5/Email/Email-settings-change/td-p/3369438

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Answer 6

BDAqua

Level 10

250,253 points

Dec 23, 2018 8:53 AM in response to makey

Sorry, I think I meant in Sys Prefs?Internet Accounts, highlight the account & uncheck everything.

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Answer 7

Eric Root

Level 10

685,227 points

Dec 23, 2018 11:03 AM in response to makey

Your post got edited. Can you explain what you get when you try to add the account in Mail/Preferences/Accounts?

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Answer 8

BDAqua

Level 10

250,253 points

Dec 26, 2018 10:24 AM in response to makey

If a brand new account doesn't work I'm afraid you need to reinstall the OS or replace it from a working backup.

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Answer 9

BDAqua

Level 10

250,253 points

Dec 29, 2018 10:40 AM in response to makey

I'm guessing a reinstall is about the only thing left.

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Answer 10

makey Author

Level 1

51 points

Dec 23, 2018 8:34 AM in response to Eric Root

I've tried and these are all I get:-

***

I'm going round and round with no success. I've tried two passwords - 1) that for my ISP account, which is fine, 2) my own password for my email address. As you see, the account remains CLOSED but I can't make it open.

[Image Edited by Host to Remove Personal Information]

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Answer 11

makey Author

Level 1

51 points

Dec 24, 2018 7:11 AM in response to Eric Root

By going through the whole process these are what I get:-

If I ignore the previous one and click "Next" I can't get the blue "Done" button to work. I tried UNchecking the items, as suggested by BDAqua but still no luck.

[Personal Information Edited by Host]

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Answer 12

makey Author

Level 1

51 points

Dec 26, 2018 4:43 AM in response to BDAqua

I've done everything as you suggest in the new account but it's all the same as my original account - none of the new messages appear.

Mail is just the same and I get the same problems if trying to set up a new Mail account.

Still no Mail!

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Answer 13

makey Author

Level 1

51 points

Dec 28, 2018 6:37 AM in response to BDAqua

I've now (I think) tried everything to get Mail working, the latest is to TRY for a new Mail account from here:-

This is where it goes wrong, I just can't get a new Mail account. So what can I do now?

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Answer 14

makey Author

Level 1

51 points

Jan 5, 2019 8:17 AM in response to BDAqua

Thanks for the info., but, it's the same as before because, after doing the macOS Recovery, the same thing happens as here (as you see, I tried it with and without a user name same password each time):-

It seem I'll have to carry on using my I.S.P. account for emails and forget all about Apple's Mail. Do you agree?

[Image Edited by Host to Remove Personal Information]

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Answer 15

makey Author

Level 1

51 points

Jan 5, 2019 9:17 AM in response to BDAqua

I'm using IMAP4 PORT 993 and SMTP PORT 465. I presume by Authentication you mean a password?

I still get a failure as here:-

I just can't get it to install, so I'm still having to do emails using my I.S.P. account.

[Image Edited by Host to Remove Personal Information]

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