Level 1

51 points

Mac Mail

I just cannot get Mail running again after it failed ("crashed").

It was all working normally until I was advised to update Safari due to 'Security Issues'. I did that and now the Mail stopped working completely.

I can only Get or Send Mail messages in my ISP (Virgin Media) account, where I can use it like a normal mail service.

I've also tried using System Preference to Delete then add it as a new mail - no luck, I get as far as in this screenshot:

But I keep clicking on the blue 'Next' button and nothing happens!

Please help me to sort this problem out.

Thank you.

makey.

Posted on Dec 22, 2018 7:00 AM

26 replies

Jan 6, 2019 7:55 AM in response to makey

Just yet ANOTHER black mark against Apple!

If Apple's Mail app was not working correctly there would be thousands of posts similar to yours complaining that Mail does not work. This is not the case. I suspect you are doing something with your Mail, network, ISP configuration, etc. that is causing issues. So the "black mark" against Apple as you describe in this case just is not so.

makey Author

Level 1

51 points

Dec 23, 2018 3:44 AM in response to BDAqua

It appears in System Preferences, Internet Accounts, then when I try to add the new account, go through the usual procedure so that Dialog appear is when the blue button won't word.

BDAqua

Level 10

250,253 points

Dec 23, 2018 6:16 AM in response to makey

Try unchecking these & see if Mail works.

makey Author

Level 1

51 points

Dec 23, 2018 8:29 AM in response to BDAqua

You don't show what I should uncheck. Please advise.

makey Author

Level 1

51 points

Dec 27, 2018 4:20 AM in response to BDAqua

I'm getting in a terrible state because I can't access my back up disc unless I remove the other account. I don't remember the password I used for the other account what can I do now?

BDAqua

Level 10

250,253 points

Dec 27, 2018 8:18 AM in response to makey

If you're an admin account, you can change the password of other accounts...

makey Author

Level 1

51 points

Dec 29, 2018 4:26 AM in response to BDAqua

High Sierra 10.13.6

makey Author

Level 1

51 points

Dec 30, 2018 3:28 AM in response to BDAqua

Is a reinstall where I do a restart of the computer with either cmd+r keys, or cmd+alt+r keys held down?

makey Author

Level 1

51 points

Jan 6, 2019 7:27 AM in response to BDAqua

Just yet ANOTHER black mark against Apple!

BDAqua

Level 10

250,253 points

Dec 22, 2018 9:33 AM in response to makey

In what App or Pref Pane are you seeing that Dialog?

BDAqua

Level 10

250,253 points

Jan 5, 2019 10:41 AM in response to makey

It seem I'll have to carry on using my I.S.P. account for emails and forget all about Apple's Mail. Do you agree?

Sadly I'm guessing so.

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Mac Mail