Erase Data option Greyed out - iPhoneXs - iOS12

Dear All,


On weekend I faced an issue where my 256GB iPhoneXs had erased after 5 accidental passcode attempts. After restoring my iPhone from iCloud (which took hours) , I tried to disable the Erase data option, but it wont allow me to disable it.


After researching, I found that I had an Exchange account linked in my iPhone Mail app, once I deleted this, the Erase data option was not grey any more and I was able to disable it . I am not sure if this is a bug in the mail app or the Erase data settings, but I will be keeping the Erase data option disabled from now on .



iPhone XS

Posted on Dec 23, 2018 4:15 AM

Reply

Similar questions

There are no replies.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Erase Data option Greyed out - iPhoneXs - iOS12

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.