You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Macbook pro 2016 stage lights display hardware fault

Has anyone had any success in getting apple to fix this issue? The issue is a fault with the display looking like show or stage lights at the bottom of the screen. Seems like a lot of people are experiencing the issue and it is a hardware fault. No damage. They are refusing to fix mine without payment of £500, even though it is clearly not my fault. Does anyone have any advice? My macbook is 2 years old so outside the standard warranty but it should last longer than this! They will fix it if it was purchased in the EU as it is protected by consumer law up to 6 years, but it was purchased in the UAE so not covered : (

Thanks

MacBook Pro with Touch Bar

Posted on Dec 23, 2018 10:38 AM

Reply
13 replies

Dec 23, 2018 12:02 PM in response to greenbar

Commercial products, their warranties, and their extended warranties work in a predictable way.


Warrantable implies, but does not guarantee, High Quality:


Commercial product makers build high quality products. You can tell because the manufacturer is willing to stand by their products and repair or replace them for defects caused by materials or workmanship (but NOT abuse) at manufacturers expense for a stated warranty period. 


For Apple Macs in most countries, that period is one year. That is the total responsibility Apple or any manufacturer has to you under law. Assumptions about additional responsibility of Apple or any other commercial product-maker's products working longer than the warranty period are not accurate. The amount you paid for the product has no bearing on this. The rules are the same for a car costing US$20,000 or more. 


Extended warranty:

Some manufacturers offer extended warranties, also known as service contracts. For a modest pre-payment, the manufacturer agrees to service their product for an additional period of time -- to repair or replace defects in Materials or Workmanship for an additional period. Some users will have No claims during this period. This "insurance effect" allows the manufacturer to keep the price of this service contract relatively low. You generally can not sign up later, because then only owners with problems would sign up, after they discovered an issue.


If you made the decision to NOT pay for the extended warranty, you made a decision to bear the cost of repairs during the extended warranty period yourself. 


The MacBook Pro is a lightweight, portable computer that runs on batteries. Being portable, it can easily be subjected to multi-G forces daily, just by being moved about in a completely ordinary way. This is extremely stressful to electro-mechanical equipment. I would never even think about NOT purchasing the extended warranty coverage for such a portable device.

Dec 23, 2018 12:44 PM in response to Grant Bennet-Alder

Hi - thanks for your detailed response. Unfortunately it is not accurate in the UK. If you purchase goods in the UK you are protected under consumer protection law. This states that a good must last for "a reasonable amount of time" up to a maximum of 6 years. This is irrespective of the Apple offered limited warranty. Apple have conceded that for an expensive laptop this is in excess of two years. For a cheaper item this may be less time but for a high end laptop at least two and half years is arguable under the law.



For further information please research the UK consumer rights act 2015.


My point is - it is a manufacturing problem that is widely occurring. This is an inherent fault and Apple should fix it.

Feb 11, 2019 9:35 AM in response to bviknesh0505

What he is doing is right. He is showing that this issue is not isolated . 


Not in these forums. These are user to user technical support forums and Apple owns the site. They also make the rules that everyone agrees to when signing up and one of them is that your post should be a technical question or answer reproduced/tested on your computer before you post. This thread is neither.

Macbook pro 2016 stage lights display hardware fault

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.