Problem with Mail after Mojave install

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paolo294 Author

Level 1

8 points

Problem with Mail after Mojave install

Mail doesn’t allow to open Preferences. It appears blank.

Please help

I have a Mac book Pro 2013

Mac Pro

Posted on Dec 24, 2018 4:02 AM

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Answer 1

Best reply

paolo294 Author

Level 1

8 points

Dec 24, 2018 5:33 AM in response to Luis Sequeira1

You are right! I did because I found that APP on a youtube video recommending as a secure cleaner.

However I have solved the problem in this way :

In finder, I went to Library/Containers/com.apple.mail

Then, I created a new folder and moved 2 files int the new folder ( Container.plist and Data) without renaming it.

Close all and restart.

It works!

Thanks everybody, Happy Xmas!

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Answer 2

Dec 24, 2018 5:04 AM in response to paolo294

One should never use any cleaners.

Any program that claims to "clean", "optimize" or "speed up" your mac, or similar claims, should never be allowed near your mac. If they are not downright scams, they tend to "clean" all too well, by removing files from your mac that should be left alone, resulting in corrupted and instable systems.

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Answer 3

Dec 24, 2018 4:14 AM in response to paolo294

Try downloading and running Mojave 10.14.2 COMBO Update.

If that is not enough to fix things, please download and run Etrecheck, and post its report here.

Did you use any "cleaners" on this mac?

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Answer 4

paolo294 Author

Level 1

8 points

Dec 24, 2018 4:55 AM in response to Luis Sequeira1

Yes, I use Disk Doctor....

The version running on this Mac is 10.14.2 (18C54)

I try with Etrecheck.....

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Problem with Mail after Mojave install

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