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MacBook won't connect to the internet!!!

I recently switch wireless service at home to At&t.

Since, my computer "connects" to my network, accepts my password, and shows full signal, but when I open Safari, or any other app that requires internet, I just get the "failed to open page because you are not connected to the internet" page.

My roommates connect to use our wireless network with their PC's just fine, and my Mac connects to other wireless service at school and work and works just fine.

I have been on the phone with At&t many times trying to troubleshoot and fix the problem. No success.

Apple charged me $49 to talk to them, with no success.

I HAVE ALREADY TRIED RESTARTING both my Mac and my router, I have reset the router, I have restored original settings in both Safari and my router, I have tried removing the security from our network in order to connect without a password, I have tried re-configuring the router to work with Macs....all no success.

I am very frustrated with the situation as I, like most people, require internet access for both school and work.

Any help, tips, or advice on the situation would be grateful.

Thank you.

MacBook, Mac OS X (10.5.8)

Posted on Jul 10, 2010 9:39 AM

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Question marked as Top-ranking reply

Posted on Feb 21, 2017 3:26 PM

I just purchased a brand new MacBook Pro today and spent my first four hours with it struggling to connect to wifi. After trying every solution I could find, this one finally worked. The solution I found (https://community.bt.com/t5/Connected-Devices-Other/BT-INFINITY-wifi-loss-on-Mac Book-Air-ready-to-quit/m-p/1160960#M7876…) noted that Macs often run in to trouble connecting to wifi when there are identical names assigned to 2.4ghz and 5.0ghz frequency bands.


To fix this problem: access your wireless gateway (For Xfinity users: go to 10.0.0.1 by typing it into the browser of a connected device, enter username: admin pwd: password <-defaults for all xfinity customers) and modify the SSID for the 2.4ghz frequency (e.g., add an 's' to the end of the network name). Then, restart your computer and voila, you should be able to connect. (I still can't access the original network name—the 5ghz frequency—however, I'm able to access the newly named 2.4ghz variation of the network, and it works perfectly).


Hope this saves someone else the headache!

211 replies

Feb 26, 2013 11:44 PM in response to Rigelface

Thank you thank you thank you soooo much!

I've been sufferd for this problem for 5 days. I did reset my macbook several times and tried everything I could think of.

I was really in trouble because I'm traveling now and I did all my booking with my macbook. Now I'm back on my feet. I owe it all to you!
Once again, THANK YOU SO MUCH!

May 4, 2013 10:18 AM in response to bennobenino

I had the same issue, connected to wifi but no internet access. Everyone else in my household connected wiht no issues. After trying the solutions here still didn't work. Talked with applecare and we finally got it resolved. So in case all else fails try this.


Open finder

click GO

click Computer

click Macintosh HD (I'm on Lion, 10.7.5)

click Library

check folder Startupitems(in my case it was empty. If you have files move them to your desktop)

check folder Launchdaemons(move all files to desktop)

Last check folder LaunchAgents(move all files to desktop)

Logout and log back in.


Hopefully your back online. If so you can take the time to put certain files back in the folders to pinpoint which one causes the issue. Me personally I just deleted all the files since they weren't important. They were all updater files for certain applications.


Hopes this helps!

May 13, 2013 2:02 PM in response to mayfi944

I was working on a older MacBook that would not connect to wireless when I came across this discussion thread. This MacBook would see wireless access points, but would not get an IP address.


I finally got this MacBook back on by changing the computer name: System Preferences - Sharing - Computer name.


Not entirely sure why this made a difference, but immediately after making this change, the MacBook was able to get an IP address.

Jun 1, 2013 10:26 AM in response to mayfi944

I had the same problem, and this is what I did:

Go to Network Preferences > TCP/IP

Choose Manual DHCP (instead of the default Using DHCP)

Enter your preferred IP-Address (one that is not taken by any other device, consult your router)

Enter the correct Subnet Mask and Router-IP (again, consult your router's settings)

Click OK, and then Apply


It works for me, and maybe for you too.

Jun 6, 2013 1:57 PM in response to Toon61

Was having this problem with my apt building's Wi-Fi. Could see the signal at full bars but kept getting an error stating that "Wi-Fi has the self-assigned IP address 169.254.201.82 and will not be able to connect to the Internet". Selecting the Manual DHCP and typing in the IP address I was getting when the connection was working immediately fixed the issue.


Thanks Toon61

Jun 26, 2013 4:56 PM in response to mayfi944

Hi guys!

I had the same problem with mine, and nothing seemed to work. I went into the store, and they gave me a new Mac, and I came home, and the SAME problem occured.


Anyways, I thought it must be my router, even though everything else remained connected perfectly.

I found the solution kind of randomly:

Here is the solution:


Check your router model and look for an UPDATE ON THE FIRMWARE on the website to allow macs to connect, especially if it is a new mac or your first. It took an easy update, my router is Linksys and now I have not had a single problem. I hope this helps.

Jul 4, 2013 8:53 AM in response to akricketson

This is the one I am waiting on. Cox said it could take 48 hours to update the firmware. I've tried a bunch of other solutions here (modifying IP address, proxy server, startupitems, etc.). Nothing works.


Using a 2013 MacBook Air 11" with a Netgear router. 2008 MacBook works fine. Issues are browser ownly along wth iTunes, App Store, a game that connects to the internet. Email works but only the text; images don't load.

MacBook won't connect to the internet!!!

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