Level 1

12 points

MacBook won't connect to the internet!!!

I recently switch wireless service at home to At&t.

Since, my computer "connects" to my network, accepts my password, and shows full signal, but when I open Safari, or any other app that requires internet, I just get the "failed to open page because you are not connected to the internet" page.

My roommates connect to use our wireless network with their PC's just fine, and my Mac connects to other wireless service at school and work and works just fine.

I have been on the phone with At&t many times trying to troubleshoot and fix the problem. No success.

Apple charged me $49 to talk to them, with no success.

I HAVE ALREADY TRIED RESTARTING both my Mac and my router, I have reset the router, I have restored original settings in both Safari and my router, I have tried removing the security from our network in order to connect without a password, I have tried re-configuring the router to work with Macs....all no success.

I am very frustrated with the situation as I, like most people, require internet access for both school and work.

Any help, tips, or advice on the situation would be grateful.

Thank you.

MacBook, Mac OS X (10.5.8)

Posted on Jul 10, 2010 9:39 AM

Top-ranking reply

SocialGen

Level 1

5 points

Posted on Mar 19, 2012 6:59 PM

Wow. Same problem. Like often happens when a Mac quirk shows up I just wasted hours of my life and finally got it to work. I'll share the steps I took. First it worked two days ago at the same coffee shop, the only thing that had changed was the password, however no matter how many times I entered the password in the different forms. Nothing. All I got was a not connected... due to the "self assigned IP address" message. I attempted the tricks that people posted here: 1) Turned off and back on the wi fi ... nothing 2) restarted the computer... nothing 3)I went into System Preferences > under TCP/IP I changed the Configure IPv4 to "Using DHCP Manually" and used an IP address close to the one from my other mac which was connected just fine... almost nothing... the green light went on and it said connected under wi fi in the left panel of the preferences... but no actual connection 4) I changed the Manual IP address to Match my working Connected Mac... almost nothing... the green light again went on and it said connected under "wi fi" in the left panel of the preferences... but no actual connection 5) I deleted "Wi Fi" from the left panel and recreated it using the + and - buttons on the bottom of the left pane and hit renew DHCP address, but it recreated the same 162... IP as before and still not working 6) I changed the from a 162... to a 192... nothing 2) I hit Renew DHCP Lease... nothing same IP.

Then...

Here's what finally worked: Again in System Preferences>Network> I turned Wi-Fi off, Went to Advanced>TCP/IP>Configure IPv4 and changed it to off, hit "OK", Highlighted Wi-Fi in the left column, hit the - sign on the bottom left, deleting it, then hit the + and created it. I got a message saying there is no assigned IP address so I went back into >advanced>TCP/IP and turned on Using DHCP, Hit "Renew DHCP Lease" and it finally created a brand new IP address 10..... and if finally F'n worked.

Jeez Apple get it together. This is a ridiculous problem.

I hope my struggles actually help someone

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211 replies

ruben293

Level 1

0 points

May 9, 2015 11:03 AM in response to mayfi944

Been dealing with this problem for what SEEMS to be over a month already. Finally figured it out today! I was having an issue connecting to the internet only at work. At my house and everywhere else it was fine. The way we have the internet set up here is first a LAN hub that's then run to another LAN Hub that's then run to ANOTHER LAN hub. I tried connecting directly to the first hub and i got internet, then the 2nd where i also got internet, but that third one was the one that made me almost pull my hair out. I did NOT get internet from that one. I haven't figured out if it's a driver issue or possible just a firm ware update but either way I can bypass that and come strait from the 2nd LAN hub. Hope this helps 🙂

Aug 26, 2015 10:47 PM in response to AndieTennessee

Hi Andie,

I'm facing the same problem as you.

I'm using MacBook Pro (Retina, 13-inch, Mid 2014) OS X 10.10.4.

I couldn't find Jessiemarieee's instructions (I'm a little new to apple discussions). Could you tell me what worked for you?

BlairB

Level 1

8 points

Aug 27, 2015 5:17 AM in response to SocialGen

Just found your three-and-one-half year old fix for my "Wi-Fi does not have an IP address and cannot connect to the Internet" problem. It worked like a champ on my 2007 vintage 17" MacBook Pro running OS X v. 10.9.5. Thanks very much.

phoma

Level 1

0 points

Jan 3, 2016 3:09 AM in response to SocialGen

SocialGen you're a genius, you can't imagine the love coming your way right now. You just saved me of tremendous heartache muahhh. Thank you.

Apple seriously? Get your acts together, you stink to me right now.

TreScott

Level 1

0 points

Jan 27, 2016 6:23 PM in response to Beradadisini

Such a simple solution, but after working for 6+ hours on this issue, I stumbled across your answer on this forum and it worked. Thank you!!!!!!

I have a brand-new MacBook Pro that I just picked up over the weekend, so I'm glad I don't have to package it up to return it. lol

jmattres

Level 1

4 points

Dec 23, 2016 7:12 PM in response to SocialGen

This worked perfectly. Had the same issue on my MacBook Pro. It happened after I was adjusting the DNS settings for something at work. I put the DNS back to original but then wasn't able to get to the net. The workaround you provided to renew the IP DHCP lease worked great...thanks!!!

Sep 5, 2010 11:34 PM in response to Rigelface

That worked! Thanks.

Macbook Pro 10.5.8

Jun 28, 2011 7:00 PM in response to Rigelface

Thank you thank you thank you rigelface. This actually worked! It's quite astonishing that in the nine months since you posted this people are STILL having this issue!!!

Aug 28, 2011 3:58 PM in response to BDAqua

Tried. No change. Does it require a reboot?

Also in 10.7.1, next to the DNS Servers column, there's a Search Domains column. Does something need added there to correspond to the new numbers?

BDAqua

Level 10

250,253 points

Aug 28, 2011 4:13 PM in response to visitor05

Oh, your on Lion!

Not sure, but might ask over in the Llon/10.7 section.

Aug 28, 2011 4:22 PM in response to BDAqua

with my last post, I just noticed this was a leopard section. don't know how i landed here.

cheers.

BDAqua

Level 10

250,253 points

Aug 28, 2011 6:54 PM in response to visitor05

OK, plenty of good helpers over there, I have Lion but have forbidden myself from helping over there since my negativness on lion has depressed a few helpers I truly respect... good luck! 🙂

Sep 9, 2011 1:34 PM in response to Rigelface

This worked omg thankyou so much, have stopped using my macbook for a whole year due to this problem and now i can use it, i love you!!!

BDAqua

Level 10

250,253 points

Sep 19, 2011 6:20 PM in response to ttorgusson

Hi, you might get better/more help by starting a new topic of your own, this one is quite long to sift through. 🙂

Oct 19, 2011 7:02 PM in response to BDAqua

Oops word gOt wiped out. We have a 2wiregateway.

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MacBook won't connect to the internet!!!